Bilingual Lighting & Controls Troubleshooter | Tech

Musco Lighting; Oskaloosa (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Musco Lighting in Oskaloosa, IA seeks a Troubleshooting Specialist (Bilingual/Spanish) to maintain Musco products in the field and support customers and the team. You will be the technical resource for Musco products with a focus on effective problem solving and service delivery.

The role requires knowledge of electrical systems and communications, strong analytical skills, and the ability to work under deadlines. Monday–Friday hours with on-call rotations are included.

Qualifications

• Associates degree in electronics preferred or equivalent experience.
• 3 years’ experience in electrical installations and troubleshooting in commercial/light industrial environments.
• Experience with control systems, project management, and technical support a plus.
• Knowledge of electronic systems/communications lingo (cellular, Ethernet, fiber, networking) or ability to learn.

Responsibilities

• Provide frontline phone support for technical problem solving and electrical troubleshooting to customers and internal teams.
• Identify and report product performance issues; help develop detection/troubleshooting processes.
• Collaborate with internal Musco team to maintain high customer service quality.
• Manage product issues from first contact to resolution; log and route service orders.

Skills

Electronics knowledge

Electrical troubleshooting

Control systems

Project management

Technical support

Microsoft Excel

Microsoft Word

Bilingual Spanish

Education

Associates degree in electronics

Tools

Microsoft Excel

Microsoft Word

Job description

Musco Lighting in Oskaloosa, IA seeks a Troubleshooting Specialist (Bilingual/Spanish) to maintain Musco products in the field and support customers and the team. You will be the technical resource for Musco products with a focus on effective problem solving and service delivery.

The role requires knowledge of electrical systems and communications, strong analytical skills, and the ability to work under deadlines. Monday–Friday hours with on-call rotations are included.