Bilingual Controls & Electronics Technician (Lighting Systems)

Musco-Sports-Lighting; Oskaloosa (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Job summary

Musco is seeking a Troubleshooting Specialist at our Oskaloosa, IA office to maintain Musco products in the field and provide frontline support to customers and the Musco Team. You will serve as the technical resource for Musco products, with a focus on problem solving, communication, and timely issue resolution.

Ideal candidates have an associates degree in electronics or equivalent experience, 3+ years in electrical installations and troubleshooting, and strong analytical and communication

Qualifications

• Associates degree in electronics preferred or equivalent experience.
• 3 years’ experience in electrical installations and troubleshooting a plus.
• Experience with control systems, project management, and technical support is a plus.
• Knowledge of electronic systems and/or communications including cellular, Ethernet, fiber, networking or ability to learn.
• Working knowledge of single phase and three phase power and DC applications or ability to learn.
• Strong analytical, technical, and problem solving skills.
• Strong internet and computer experience including Excel and Word.
• Ability to work under deadlines, multi-task, and communicate effectively.
• Basic knowledge of Musco systems, products, and services a plus.
• Knowledge of NEC and standards a plus.

Responsibilities

• Provide frontline telephone support for technical problem solving and electrical troubleshooting.
• Identify and report product performance issues and assist in creating manuals and training.
• Work with internal Musco team to maintain high-quality customer service.
• Manage product performance issues from first contact through resolution.
• Utilize Musco applications for logging, tracking, and routing calls and service orders.

Education

Associates degree in electronics

Tools

Microsoft Excel

Microsoft Word

Job description

The Musco Warranty Team has an opening for a Troubleshooting Specialist at our Oskaloosa office. This position will maintain all Musco product in the field, both warranty and non-warranty covered, to keep operational. You will provide frontline support to customers and the Musco Team, being the technical resource for Musco products. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

• Associates degree in electronics is preferred or an equivalent combination of education and experience
• 3 years’ experience working with electrical installations and troubleshooting in a commercial or light industrial environment a plus
• Experience with control systems, project management, and technical support is a plus
• Must be knowledgeable on technical lingo associated with electronic systems and/or communications including one or more of the following – cellular, Ethernet, fiber, and networking or have the ability to learn
• Working knowledge of single phase and three phase electrical power and DC electrical applications, or have the ability to learn
• Strong analytical, technical, and problem solving skills
• Strong internet and computer experience including Microsoft Excel and Word
• Ability to work under deadlines and handle pressure while multi-tasking
• Strong verbal and written communication skills
• Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail
• Basic knowledge of Musco systems, products, and services a plus
• Knowledge of National Electrical Code and Standards a plus

Roles and Responsibilities:

• Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting to customers, electrical contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff
• Identify and report new and ongoing product performance issues and develop processes to aid in up front detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
• Work closely with the internal Musco team to maintain the highest quality of customer service
• Effectively manage product performance related issues from first contact through problem resolution
• Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders

Schedule:

Monday-Friday 8:00am-5:00pm and on-call every 6-7 weeks.

Who is Musco:

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships .

At Musco, we make it happen and want you to be a part of it.