Bilingual Controls & Electronics Technician (Lighting Systems)

Musco Lighting; Oskaloosa (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Musco Lighting in Oskaloosa, IA seeks a Troubleshooting Specialist (Bilingual/Spanish) to maintain Musco products in the field and support customers and the team. You will be the technical resource for Musco products with a focus on effective problem solving and service delivery.

The role requires knowledge of electrical systems and communications, strong analytical skills, and the ability to work under deadlines. Monday–Friday hours with on-call rotations are included.

Qualifications

• Associates degree in electronics preferred or equivalent experience.
• 3 years’ experience in electrical installations and troubleshooting in commercial/light industrial environments.
• Experience with control systems, project management, and technical support a plus.
• Knowledge of electronic systems/communications lingo (cellular, Ethernet, fiber, networking) or ability to learn.

Responsibilities

• Provide frontline phone support for technical problem solving and electrical troubleshooting to customers and internal teams.
• Identify and report product performance issues; help develop detection/troubleshooting processes.
• Collaborate with internal Musco team to maintain high customer service quality.
• Manage product issues from first contact to resolution; log and route service orders.

Skills

Electronics knowledge

Electrical troubleshooting

Control systems

Project management

Technical support

Microsoft Excel

Microsoft Word

Bilingual Spanish

Education

Associates degree in electronics

Tools

Microsoft Excel

Microsoft Word

Job description

Troubleshooting Specialist (Bilingual/Spanish)

The Musco Warranty Team has an opening for a Troubleshooting Specialist at our Oskaloosa office. This position will maintain all Musco product in the field, both warranty and non-warranty covered, to keep operational. You will provide frontline support to customers and the Musco Team, being the technical resource for Musco products. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Essential Criteria

• Associates degree in electronics is preferred or an equivalent combination of education and experience
• 3 years’ experience working with electrical installations and troubleshooting in a commercial or light industrial environment a plus
• Experience with control systems, project management, and technical support is a plus
• Must be knowledgeable on technical lingo associated with electronic systems and/or communications including one or more of the following – cellular, Ethernet, fiber, and networking or have the ability to learn
• Working knowledge of single phase and three phase electrical power and DC electrical applications, or have the ability to learn
• Strong analytical, technical, and problem solving skills
• Strong internet and computer experience including Microsoft Excel and Word
• Ability to work under deadlines and handle pressure while multi-tasking
• Strong verbal and written communication skills
• Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail
• Basic knowledge of Musco systems, products, and services a plus
• Knowledge of National Electrical Code and Standards a plus
• Bilingual required

Roles And Responsibilities

• Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting to customers, electrical contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff
• Identify and report new and ongoing product performance issues and develop processes to aid in up front detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
• Work closely with the internal Musco team to maintain the highest quality of customer service
• Effectively manage product performance related issues from first contact through problem resolution
• Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders

Schedule

Monday-Friday 8:00am-5:00pm and on-call every 6-7 weeks.

Who Is Musco

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture And Partnerships

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco

At Musco, we make it happen and want you to be a part of it.

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