Life Insurance Customer Experience Specialist

Americo Financial Life and Annuity; Saint Joseph (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

Americo Financial Life and Annuity in St. Joseph, Missouri seeks a CXC Associate. The role involves delivering outstanding service to life insurance and annuity customers, handling inquiries and processing transactions in a structured, team-oriented setting.

Ideal candidates enjoy helping others, possess strong communication skills, and are detail-oriented. Opportunities for learning and professional development are offered within a supportive environment.

Qualifications

• Strong verbal and written communication skills with a professional presence.
• Customer service mindset with a genuine desire to help others.
• Ability to multitask and navigate multiple computer systems.

Responsibilities

• Provide professional and empathetic service to customers.
• Answer inquiries and process requests accurately.
• Document interactions and maintain service standards.

Skills

Strong verbal and written communication skills

Customer service mindset

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Associate’s degree or equivalent work experience

Tools

Microsoft Office

CRM systems

Job description

Americo Financial Life and Annuity in St. Joseph, Missouri seeks a CXC Associate. The role involves delivering outstanding service to life insurance and annuity customers, handling inquiries and processing transactions in a structured, team-oriented setting.

Ideal candidates enjoy helping others, possess strong communication skills, and are detail-oriented. Opportunities for learning and professional development are offered within a supportive environment.