Customer Experience Specialist: Life Insurance & Annuities

Americo Life, Inc.; Northern (KY); Hybrid; USD 41,000 - 50,000; Full time

Job summary

Americo Life, Inc. in Missouri seeks a Customer Experience Center Associate to handle inbound calls, emails, and policy transactions with empathy and accuracy.

You will learn Americo’s life insurance and annuity products, document interactions in CRM, and collaborate with teammates to deliver consistent service.

Ideal candidates have strong communication, multitasking, and a customer-first mindset, thriving in a structured, team-oriented environment.

Qualifications

• High school diploma or equivalent required.
• Ability to learn, retain, and apply detailed product and process information.
• Strong verbal and written communication skills with a professional service presence.

Responsibilities

• Provide professional, courteous, and empathetic service to customers via inbound phone, email, and written contacts.
• Answer inquiries and process requests related to life insurance and annuity policies with accuracy and efficiency.
• Research policy information and clearly explain coverage details, benefits, options, and next steps.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Active listening

Multitasking

Attention to detail

Data entry

Teamwork

Education

High school diploma or equivalent

Associate degree / equivalent work experience

Tools

CRM systems

Microsoft Office

Job description

Americo Life, Inc. in Missouri seeks a Customer Experience Center Associate to handle inbound calls, emails, and policy transactions with empathy and accuracy.

You will learn Americo’s life insurance and annuity products, document interactions in CRM, and collaborate with teammates to deliver consistent service.

Ideal candidates have strong communication, multitasking, and a customer-first mindset, thriving in a structured, team-oriented environment.