Bilingual Life Insurance Solutions Specialist

Creative Solutions Services, LLC

Grandview Heights (OH)

Hybrid

USD 22,000 - 32,000

Full time

42 hours ago

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Job summary

Fortune 500 insurance and financial services company in Columbus, OH is hiring a Bilingual Solutions Center Representative. This hybrid role supports English and Spanish speakers, handling inquiries and educating customers on plan benefits while building strong relationships.

The position requires a recent degree in finance, business, insurance, economics, or communications, and 1+ year in customer service or sales. Training will be hybrid with in-office days and remote work.

Qualifications

Fluency in English and Spanish is required.
Knowledge of various insurance products and the sales process.
Strong communication and problem-solving abilities.
Computer proficiency required.

Responsibilities

Handle inbound calls from members, partners and financial professionals.
Interpret policy changes and provide expert guidance.
Maintain records and use insights to enhance customer relationships.
Ensure compliance with industry regulations and company policies.
Educate customers on financial implications, penalties, and plan benefits.
Strive for first-call resolution and collaborate with internal teams on escalated cases when needed.
Participate in career development and goal-setting sessions.