Bilingual Licensed Insurance Client Services Specialist

Mike Stuckey - State Farm Agent; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401(k) with company match

Training & development

Flexible schedule

Bonus based on performance

Company parties

Opportunities for advancement

Job summary

Mike Stuckey State Farm in North Charleston, SC is seeking a licensed Customer Service / Customer Relations Representative to support existing clients across Property & Casualty and Life & Health lines.

You will handle policy servicing, answer coverage questions, process billing, and help with renewals while building strong client relationships. Bilingual in Spanish is a plus, and licenses or a willingness to obtain them are required.

Qualifications

• Active Property & Casualty and Life & Health licenses or ability to obtain licenses.
• Proven experience in customer service, account management, or related roles.
• Excellent communication skills — verbal, written, and listening.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proficient with CRM systems and Microsoft Office Suite.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Customer-focused, patient, and professional demeanor.
• Bilingual - Spanish speaking a plus.

Responsibilities

• Provide exceptional service to existing insurance clients across Property & Casualty and Life & Health lines.
• Respond promptly to client inquiries regarding coverage, claims, billing, and payments.
• Assist clients with policy changes, renewals, endorsements, and other servicing needs.
• Handle payment processing and resolve billing questions or issues efficiently.
• Collaborate with insurance carriers and underwriters to address client concerns.
• Maintain accurate and up-to-date client records in agency management systems.
• Educate clients on insurance products and coverage options when appropriate.
• Identify opportunities to support cross-selling efforts and enhance client protection.
• Ensure compliance with all regulatory and company policies.

Skills

P&C License

Life & Health License

Bilingual - Spanish

Customer service experience

Communication skills

Detail-oriented

Tools

CRM software

Microsoft Office

Job description

Mike Stuckey State Farm in North Charleston, SC is seeking a licensed Customer Service / Customer Relations Representative to support existing clients across Property & Casualty and Life & Health lines.

You will handle policy servicing, answer coverage questions, process billing, and help with renewals while building strong client relationships. Bilingual in Spanish is a plus, and licenses or a willingness to obtain them are required.