Bilingual Intake Specialist (Spanish/English) — Remote

Job Duck; États-Unis; À distance; USD 52 000 - 56 000; Plein temps

Résumé du poste

Job Duck is seeking a compassionate Bilingual Intake Specialist to connect community members with qualified attorneys. You will conduct high-volume intake in English and Spanish, evaluate needs, coordinate referrals, and guide clients through consultations with clear, reassuring language.

Responsibilities include documenting, tracking metrics, and ensuring professional client experiences while upholding records accuracy and timely follow-up.

Qualifications

• Fluency in English and Spanish is required (spoken and written).
• Experience in legal intake, client services, call center, or high-volume service environment preferred.
• Ability to conduct complete bilingual intake and coordinate referrals.

Responsabilités

• Conduct high-volume bilingual intake in English and Spanish.
• Translate or simplify complex information for clients clearly.
• Review call recordings to improve intake quality and client experience.
• Track call metrics, referrals, and follow-up in the case management system.
• Screen clients for financial eligibility for reduced-fee or pro bono programs.
• Maintain records with referral partners and legal service organizations.

Connaissances

Bilingual English/Spanish

High-volume intake

Customer service

Outils

Qase

GoTo Connect

Microsoft Teams

Microsoft 365

Description du poste

Job Duck is seeking a compassionate Bilingual Intake Specialist to connect community members with qualified attorneys. You will conduct high-volume intake in English and Spanish, evaluate needs, coordinate referrals, and guide clients through consultations with clear, reassuring language.

Responsibilities include documenting, tracking metrics, and ensuring professional client experiences while upholding records accuracy and timely follow-up.