Bilingual Legal Intake Specialist

Parnall Law; Albuquerque (NM); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

PTO and sick leave

Paid holidays

Annual goal trip

Growth opportunities

Job summary

Parnall Law Firm in Albuquerque, NM seeks an experienced New Client Intake Specialist. You will be the first voice for injured clients, guiding them with empathy and clear, compassionate communication to determine the right path for their case.

The role requires 2+ years of direct legal intake experience, bilingual English/Spanish is preferred, and a strong focus on listening, empathy, and professional demeanor. In-office work is required for local candidates.

Qualifications

• High school diploma or equivalent.
• 2+ years of direct legal intake experience required — personal injury experience strongly preferred.
• Bilingual (English/Spanish) strongly preferred.
• Confident, charismatic, and compassionate — equally warm at 4:30 on a Friday as on Monday morning.
• Strong active listening skills and the ability to put clients at ease during difficult moments.

Responsibilities

• Attend weekly firm-wide huddle every Monday morning at 8:00 am Mountain.
• Attend daily team mini huddle Tuesday through Friday at 8:00 am Mountain.
• Attend biweekly meeting with the Lead to go over KPIs and metrics.
• Achieve a 95% good call conversion rate.
• Convert all pending cases within 3 days of the initial inquiry.
• Send out decline letters to non-clients within 5 days of decision.

Skills

Empathetic communication

Active listening

Confident communication

Analytical thinking

Strong verbal and written skills

Team-oriented

Background checks

Education

High school diploma or equivalent

Tools

SmartAdvocate

Job description

Parnall Law Firm in Albuquerque, NM seeks an experienced New Client Intake Specialist. You will be the first voice for injured clients, guiding them with empathy and clear, compassionate communication to determine the right path for their case.

The role requires 2+ years of direct legal intake experience, bilingual English/Spanish is preferred, and a strong focus on listening, empathy, and professional demeanor. In-office work is required for local candidates.