Bilingual Leave & Benefits Specialist

Halcyon; Alpharetta, Northern (GA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Halcyon is seeking a Totem Leave Specialist (bilingual preferred) to serve as the primary contact for employees and clients seeking leave of absence and disability benefits. In a high-volume call center, you will deliver excellent service, coordinate leave processes, and ensure accurate documentation while complying with policies.

The role emphasizes meticulous communication, confidentiality, and the ability to handle multiple priorities.

Qualifications

• Experience in a high-volume call center environment.
• Knowledge of FMLA, disability programs, or benefits administration preferred.
• Bilingual fluency in English and Spanish preferred.
• Strong written and verbal communication and documentation skills.

Responsibilities

• Serve as primary contact for leave of absence and disability benefits.
• Respond to inquiries regarding FMLA, STD, and LTD.
• Coordinate leave processes and document interactions.
• Maintain confidentiality and compliance with policies.
• Document all customer interactions accurately in required systems.
• Provide exceptional customer service in a fast-paced call center.

Skills

Customer service

Attention to detail

Multitasking

Bilingual EN/ES

Job description

Halcyon is seeking a Totem Leave Specialist (bilingual preferred) to serve as the primary contact for employees and clients seeking leave of absence and disability benefits. In a high-volume call center, you will deliver excellent service, coordinate leave processes, and ensure accurate documentation while complying with policies.

The role emphasizes meticulous communication, confidentiality, and the ability to handle multiple priorities.