Bilingual Lead Teller - Customer Experience Leader

PNC; Newark (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid holidays

Stock purchase plan

Job summary

PNC is seeking a Lead Teller based in Newark, NJ at our Ironbound Branch to coach and lead tellers, delivering a superior customer experience and boosting loyalty. The role emphasizes partnership with branch staff, referrals, and education of customers on financial options using technology.

The position requires Spanish language proficiency and in-office presence. Base salary ranges publicly from $45,000 to $75,000 with incentive eligibility and comprehensive benefits.

Qualifications

• Experience in customer-facing banking roles is preferred.
• Spanish language proficiency is required.
• Strong communication and coaching abilities for tellers.

Responsibilities

• Coach, mentor and lead tellers to deliver a high-quality customer experience.
• Identify banking opportunities and refer to branch staff as appropriate.
• Educate customers on options and leverage technology to assist transactions.
• Assist Branch Manager with performance management and hiring processes.
• Ensure daily branch operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Newark, NJ at our Ironbound Branch to coach and lead tellers, delivering a superior customer experience and boosting loyalty. The role emphasizes partnership with branch staff, referrals, and education of customers on financial options using technology.

The position requires Spanish language proficiency and in-office presence. Base salary ranges publicly from $45,000 to $75,000 with incentive eligibility and comprehensive benefits.