Bilingual LATAM Payments Client Strategist

Aumni; Tampa (FL); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care coverage

Retirement savings plan

Equity/incentive compensation

Descripción de la vacante

JPMorgan Chase in the United States is seeking a Spanish-speaking Latin America Payments Client Service Account Manager to service Latin America clients on cash management and liquidity strategies. You will advise, manage risk, and extend liquidity in markets worldwide.

You will lead initiatives, collaborate with bank partners, and expand client relationships while leveraging AI-enabled tools to enhance productivity and client experiences. Travel 1–2 times per year is anticipated.

Formación

• Minimum 3 years of relevant industry or functional experience.
• Fluent in Spanish, written/verbal.
• Willingness to travel internationally (1-2 times a year).
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite) when needed.
• Advanced understanding of Treasury Services products and client needs.
• Exceptional communication skills, both oral and written.
• Strong organizational skills; able to manage multiple priorities and deliver results.
• Ability to build and maintain effective partnerships with clients and internal teams.
• Experience leveraging AI-enabled tools, digital solutions, and knowledge management platforms to enhance productivity and decision-making.

Responsabilidades

• Act as a strategic advisor, offering consultative support to clients on business and operational decisions.
• Lead resolution and escalation of service issues, collaborating with bank partners to deliver solutions.
• Identify and address product/service gaps, leveraging the full suite of Treasury Services to drive client success.
• Recommend and help implement product enhancements and service delivery improvements.
• Communicate complex client issues and solutions.
• Ensure clients adhere to risk policies and stay informed on legal, regulatory, and cyber changes.
• Apply project management disciplines to independently lead workstreams and smaller initiatives, including planning, risk identification, stakeholder engagement, and execution of agreed-upon objectives.
• Expand scope to larger portfolios, proactive client engagement, and strategic advisory.
• Partner with clients to navigate change management events, driving readiness, facilitating communication, and removing obstacles through proactive issue identification and escalation.
• Lead strategic client relationship reviews, identifying opportunities to strengthen partnerships and enhance the client experience.

Conocimientos

Spanish fluency

Travel internationally

Flexible working hours

Treasury Services knowledge

Exceptional communication

Organizational skills

Client relationship building

AI-enabled tools experience

Project management

Descripción del empleo

JPMorgan Chase in the United States is seeking a Spanish-speaking Latin America Payments Client Service Account Manager to service Latin America clients on cash management and liquidity strategies. You will advise, manage risk, and extend liquidity in markets worldwide.

You will lead initiatives, collaborate with bank partners, and expand client relationships while leveraging AI-enabled tools to enhance productivity and client experiences. Travel 1–2 times per year is anticipated.