Bilingual L&I Claims Coordinator — Spanish/English

State of Washington; Tumwater (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

In-office training in Tumwater

Job summary

State of Washington in Tumwater, WA seeks a bilingual Program Coordinator/Claim Processor to support Insurance Services, Claims Administration. The role handles English/Spanish communications, reviews basic claims, and assists claim managers by processing routine actions and maintaining records during the initial six months of in-office training.

Requirements include a high school diploma, 2 years in the program area or equivalent, and strong typing and Excel skills.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in the program specialty or equivalent education/experience.
• Ability to type at least 40 words per minute with accuracy.
• Fluent in English and Spanish (read, write, speak).
• Strong customer service and communication skills.

Responsibilities

• Correspond in English and Spanish with internal and external customers.
• Respond to inquiries to resolve questions and concerns.
• Issue payments for initial time loss as directed.
• Review, prioritize and process mail items.
• Perform file reviews and bookmark key information in claim files.
• Create and maintain records of activities and communications.
• Receive, review, and take routine action on secured messages and bills.
• Respond to claim file requests while maintaining confidentiality.
• Compile reports and presentations.
• Provide backup for other claim processors.

Skills

Bilingual English/Spanish

Typing 40 wpm

Call center experience

Excel basics

Excellent communication

Education

High school diploma or equivalent

Two years in program specialty

Tools

LINIIS

ORION

Typing assessment

Job description

State of Washington in Tumwater, WA seeks a bilingual Program Coordinator/Claim Processor to support Insurance Services, Claims Administration. The role handles English/Spanish communications, reviews basic claims, and assists claim managers by processing routine actions and maintaining records during the initial six months of in-office training.

Requirements include a high school diploma, 2 years in the program area or equivalent, and strong typing and Excel skills.