IT Support Specialist

Sherpa | Recruiting, Staffing & Consulting; Charlotte (NC); On-site; USD 39,000 - 65,000; Full time

Job summary

Sherpa | Recruiting, Staffing & Consulting is seeking an IT Support Specialist to provide Tier II support for a wide range of workplace technologies in the Charlotte area. The role is onsite five days a week, supporting desktops, laptops, printers, conference room tech, VoIP/Teams, and collaboration tools for both onsite and remote users.

The ideal candidate will have 3–5 years of technical support experience with strong Microsoft 365, Windows 10/11, Active Directory, Entra ID, MFA, and device

Qualifications

• 3–5 years of technical support or technical customer service experience.
• Bachelor’s degree and relevant industry certifications preferred.
• Strong experience with Microsoft 365, Windows 10/11, AD, Entra ID, MFA and device management.

Responsibilities

• Provide Tier II technical support to end users across hardware, software and connectivity.
• Troubleshoot issues on desktops, laptops, mobile devices, printers, conference room tech and VoIP/Teams systems.
• Support onsite and remote users and contribute to IT documentation and lifecycle management.
• Participate in after-hours on-call rotation.

Skills

Microsoft 365

Windows 10/11

Active Directory

Entra ID

MFA

Intune

Autopilot

Cloud services

Networking

Cybersecurity

Mobile devices

VoIP/Teams

AI tools

Education

Bachelor's degree

CompTIA or Microsoft certifications

Tools

Intune

Autopilot

Job description

Compensation: To $65K.

Job Overview – IT Support Specialist – 34410

Location: Charlotte Metro Area

Workplace: Onsite, 5 days per week

Our client is seeking an experienced IT Support Specialist to provide Tier II technical support to end users across a broad range of workplace technologies. This position will troubleshoot and resolve hardware, software, connectivity, and business application issues while supporting desktops, laptops, mobile devices, printers, conference room technology, VoIP/Teams Phone systems, and collaboration tools for both onsite and remote users.

Requirements

The ideal candidate will have strong experience with Microsoft 365, Windows 10/11, Active Directory, Entra ID, MFA, endpoint management, and mobile device management. Experience with Microsoft Intune, Autopilot, cloud services, networking, cybersecurity, and modern workplace technologies is highly desirable. The role will also support IT asset and software lifecycles, technical documentation, device deployments, and the adoption of emerging AI-enabled productivity tools.

Candidates should have 3–5 years of technical support or technical customer service experience, excellent troubleshooting and communication skills, and the ability to work both independently and as part of a collaborative IT team. A bachelor’s degree and relevant industry certifications, such as CompTIA or Microsoft certifications, are preferred. The position also includes participation in an after-hours on-call rotation.

Additional Job Details

Workplace Policy:

Seniority Level: Entry Level OR Associate

About Our Process

• Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
• Candidates for all Sherpa opportunities must be authorized to work in the United States.
• Sherpa is an Equal Opportunity Employer.