Bilingual Helpdesk (Japanese)

INT Technologies; Lundy (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

INT Technologies is seeking a Bilingual Helpdesk to support customers in Japan and the United States from Sterling, VA or San Jose, CA. The role requires strong English and Japanese language skills and knowledge of keigo.

You will handle front-line technical issues, document resolutions, and escalate where needed. Ideal candidates are customer-focused, collaborative, and motivated to grow within a fast-paced telecom environment.

Qualifications

• Front Tier Customer Support resolving basic to intermediate technical issues.
• Customer-facing role requiring strong English and Japanese with keigo.
• Willing to learn and grow within the service.

Responsibilities

• Resolve basic to intermediate technical issues for customers.
• Support Japanese and US-based customers using NTTCom's service.

Skills

English fluency

Japanese fluency

Troubleshooting

Customer support

Job description

T he largest telecommunications company in Japan and one of the largest worldwide.

Job Description

Bilingual Helpdesk
T his position is needed for either Sterling, VA or San Jose, CA.
Must know keigo!
Long term contract
Front Tier Customer Support resolving basic to intermediate technical issues for customers primarily in Japan and US based customers using NTTCom's service.

Requires strong command of both written and spoken English and Japanese - including appropriate use of keigo.

Requires problem solving skills including logical analysis and technical troubleshooting. Individual should be customer focused, team oriented, highly self-motivated and willing to grow.

Review the generic job description and edit accordingly to ensure suppliers have the specifics you are looking for in the ideal candidate.

Front Tier Customer Support resolving basic to intermediate technical issues for customers primarily in Japan and US based customers using NTTCom's service.

Requires strong command of both written and spoken English and Japanese - including appropriate use of keigo.

Requires problem solving skills including logical analysis and technical troubleshooting. Individual should be customer focused, team oriented, highly self-motivated and willing to grow.
Additional Job Details:

Also, this position is needed for either Sterling VA or Lundy

Qualifications

Also, this position is needed for either Sterling VA or Lundy

Sterling VA 6pm-6am / Lundy CA 3pm-3am

Must know keigo!

Additional Information

All your information will be kept confidential according to EEO guidelines.