Bilingual ITM Lead: ATM & Cash Ops Coach

Tampabayfederal; Tampa (FL); On-site; USD 30,000 - 37,000; Full time

Job summary

Tampabayfederal in Tampa, FL is seeking a Lead ITM Agent to oversee ATM/ITM operations, ensure image capture quality, manage cash-in-transit, and coordinate repairs. The role focuses on performance, compliance, and staff development.

The Lead ITM Agent will supervise ITM staff, handle training, and escalate issues to the ITM Manager while supporting routine teller transactions through ITMs.

Qualifications

• Two to Five years of similar or related experience.
• Certification and 2 years related operations or 4 years operational/call center experience.

Responsibilities

• Reviews and audits daily ATM/ITM check images to ensure proper capture and transmission.
• Monitors ATM/ITM uptime, alerts, and performance via vendor portals and dashboards.
• Coordinates technical troubleshooting efforts for hardware and software issues.
• Supports internal departments by researching ATM/ITM outages, errors, disputes, and inquiries.
• Manages Cash-in-Transit process, cash orders and replenishment schedules, and vendor compliance.
• Dispatches technicians and Managed Services for ATM/ITM repairs and maintenance with documentation.

Skills

Leadership

Coaching

Training

Vendor coordination

Technical troubleshooting

Customer service

Education

High school diploma or GED

Certification and 2 years related operations or 4 years operational/call center experience

Job description

Tampabayfederal in Tampa, FL is seeking a Lead ITM Agent to oversee ATM/ITM operations, ensure image capture quality, manage cash-in-transit, and coordinate repairs. The role focuses on performance, compliance, and staff development.

The Lead ITM Agent will supervise ITM staff, handle training, and escalate issues to the ITM Manager while supporting routine teller transactions through ITMs.