Bilingual ITM Advisor: Elevate Member Experience

Credit Human; San Antonio (TX); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunity up to 4%

Comprehensive benefits package

Job summary

Credit Human in San Antonio, TX is seeking a Bilingual Advisor - ITM to welcome members and provide accurate cash transactions via the Interactive Teller Machines, while delivering personalized financial guidance.

You will build trusted relationships by listening to member needs, connecting them with products to meet goals, and complying with security and regulatory requirements in a fast-paced service-driven environment.

Qualifications

• Experience with cash handling and account administration.
• 2–3 years of customer service experience.
• Spanish language proficiency within 90 days of employment.

Responsibilities

• Deliver accurate, efficient financial transactions through the ITM platform while providing an exceptional member experience.
• Build trusted relationships by listening to member needs and offering practical, need-aligned guidance.
• Connect members with banking products and services to save time and meet financial goals.
• Follow security, audit, and regulatory requirements to protect members and Credit Human.

Skills

Cash handling

Customer service

Interpersonal skills

Spanish proficiency

Education

High school diploma

Some college

Tools

Microsoft Office

Episys / Teller Enterprise

Job description

Credit Human in San Antonio, TX is seeking a Bilingual Advisor - ITM to welcome members and provide accurate cash transactions via the Interactive Teller Machines, while delivering personalized financial guidance.

You will build trusted relationships by listening to member needs, connecting them with products to meet goals, and complying with security and regulatory requirements in a fast-paced service-driven environment.