Bilingual IT Support Technician - On-site (EN/ES)
Hireology
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
El Milagro is seeking a dependable IT Support Technician – Level 1 to deliver technical assistance across office, restaurant, manufacturing, and distribution locations in Chicago, IL. You will help users with hardware, software, account, printing, and connectivity issues while assisting in deployment and maintenance of computers and IT equipment.
The role requires working on-site with daily travel, strong customer service, and the ability to troubleshoot Windows systems and basic networking.
Qualifications
- Fluent English and Spanish required.
- Strong customer service and communication skills.
- Basic knowledge of Windows 10/11, hardware, networking, and peripherals.
- Familiarity with Microsoft 365 and Active Directory.
Responsibilities
- Provide in-person and remote technical support to employees.
- Troubleshoot Windows computers, printers, and software issues.
- Assist with Microsoft 365 accounts and access problems.
- Set up and deploy computers and IT equipment.
- Assist with basic wired and wireless network troubleshooting.
- Support printers, phones, and other office technology.
- Document support requests and resolutions in the ticketing system.
- Maintain equipment inventory and records.
- Assist senior IT staff with projects.
- Travel between El Milagro locations daily.
Skills
Tools
Job description
El Milagro is seeking a dependable IT Support Technician – Level 1 to deliver technical assistance across office, restaurant, manufacturing, and distribution locations in Chicago, IL. You will help users with hardware, software, account, printing, and connectivity issues while assisting in deployment and maintenance of computers and IT equipment.
The role requires working on-site with daily travel, strong customer service, and the ability to troubleshoot Windows systems and basic networking.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
