Bilingual IT Support Tech (Level 2) – On-Site Chicago

El Milagro Inc.; Chicago (IL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) retirement plan

Life insurance

Tuition reimbursement

Job summary

El Milagro Inc. is seeking a IT Support Technician – Level 2 to provide on-site technical assistance across our office, restaurant, manufacturing, and distribution locations in Chicago.

You will handle elevated hardware, software, account, printing, and connectivity issues, and assist with deployment and maintenance of computers and IT devices. You will troubleshoot escalated incidents, support Windows 10/11, Microsoft 365, Active Directory/Entra ID, VPN, printers, and mobile devices, while

Qualifications

• 2+ years of IT support or help desk experience.
• Fluent English and Spanish required.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows 10/11 and Microsoft 365.

Responsibilities

• Provide Level 2 support for hardware, software, operating systems, applications, and network connectivity.
• Troubleshoot and resolve escalated incidents from Level 1 support.
• Support Windows workstations, Microsoft 365, Active Directory/Entra ID, VPN, Wi-Fi, printers, and other IT services.
• Install, configure, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
• Create and manage user accounts, permissions, access, and equipment provisioning.
• Diagnose network issues involving TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Support employee onboarding, offboarding, and workstation deployments.
• Maintain accurate documentation and ticket records.
• Identify recurring issues and assist with root‑cause analysis.
• Escalate complex issues to Level 3, infrastructure, security, application teams, or external vendors as appropriate.
• Follow company IT security policies and procedures.
• Assist senior IT staff with infrastructure, network, and technology deployment projects.

Skills

Bilingual English/Spanish

Troubleshooting

Customer service

Independent worker

Tools

Windows 10/11

Microsoft 365

Active Directory/Entra ID

VPN

DNS/DHCP

Job description

El Milagro Inc. is seeking a IT Support Technician – Level 2 to provide on-site technical assistance across our office, restaurant, manufacturing, and distribution locations in Chicago.

You will handle elevated hardware, software, account, printing, and connectivity issues, and assist with deployment and maintenance of computers and IT devices. You will troubleshoot escalated incidents, support Windows 10/11, Microsoft 365, Active Directory/Entra ID, VPN, printers, and mobile devices, while