Bilingual IT Field Support Lead (Onsite) | Flexible Hours

Spin Master International B.V.

Los Angeles (CA)

On-site

USD 75,000 - 85,000

Full time

10 days ago

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Benefits offered by this job

Flexible Work Hours

Comprehensive Benefits

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Job summary

Spin Master Inc. is seeking a bilingual Spanish-speaking Senior Field Support Technician to provide essential onsite IT services and act as the local hands-on representative for multiple internal IT teams.

You will lead local IT operations, support end users and executives, and help implement IT policies in alignment with global standards. The role emphasizes onsite hardware/software support, collaboration with central IT, asset management, and adherence to ITIL incident/change practices, with a

Qualifications

University Degree in Information Technology, Computer Science, or equivalent professional IT qualification.
8 years or more of related IT working experience, preferably within a multinational corporation (MNC).
ITIL certification is highly advantageous.
Experience with MDM and UEM tools for deploying and securing Windows, macOS, and mobile devices.
Administration of cloud directory services, specifically Microsoft Entra ID, and cloud-based collaboration suites like Microsoft 365.
Experience collaborating with Enterprise-level LAN, WAN, and global infrastructure support teams.
Onsite familiarity and hands-on physical troubleshooting experience with infrastructure hardware including Windows Server/Desktop, Active Directory, DNS, Firewalls, Routers, Switches, Wi-Fi access points, etc.
Spanish-speaking bilingual capability is strictly required to provide support across our different offices.

Responsibilities

Provide comprehensive onsite IT field support for end users and executive stakeholders, addressing incidents.
Deliver dedicated support for Microsoft 365 applications, resolving synchronization, connectivity, and tenant-level issues.
Diagnose and resolve local connectivity issues, VPN, Wi-Fi, printing, and peripherals.
Troubleshoot Windows and macOS workstations, imaging, deployment, maintenance, and asset lifecycle.
Maintain ticket documentation per ITIL incident and change management; deliver high-quality customer service.