Bilingual IT Support Technician I (English/Spanish)

El Milagro Inc. (US); Chicago (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

El Milagro Inc. seeks an IT Support Technician - Level 1 to provide frontline technical help across office, restaurant, manufacturing, and distribution sites in Chicago.

You will resolve hardware, software, account, printing, and connectivity issues, and assist with deploying and maintaining computers and IT equipment. The role requires bilingual English/Spanish communication and daily on-site travel between locations.

Qualifications

• Fluent in English and Spanish; able to communicate with diverse staff.
• Strong customer service and communication skills.
• Basic Windows 10/11, MS 365, AD and networking knowledge.
• Willingness to travel between El Milagro locations daily.

Responsibilities

• Provide in-person and remote IT support to employees.
• Troubleshoot Windows devices, printers, and software issues.
• Assist with Microsoft 365 accounts, passwords, and access.
• Set up, deploy, and replace computers and IT equipment.
• Support basic wired and wireless network troubleshooting.
• Maintain inventory and equipment records.
• Document tickets and resolutions in the ticketing system.
• Assist senior IT staff with deployment projects.
• Travel regularly between locations in Chicago area.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Troubleshooting

Independent and team work

Attention to detail

Valid driver’s license

Tools

Windows 10/11

Microsoft 365

Active Directory

Networking (Wi‑Fi)

Job description

El Milagro Inc. seeks an IT Support Technician - Level 1 to provide frontline technical help across office, restaurant, manufacturing, and distribution sites in Chicago.

You will resolve hardware, software, account, printing, and connectivity issues, and assist with deploying and maintaining computers and IT equipment. The role requires bilingual English/Spanish communication and daily on-site travel between locations.