IT Bilingual Tech Level 1

El Milagro Inc. (US); Chicago (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

El Milagro Inc. seeks an IT Support Technician - Level 1 to provide frontline technical help across office, restaurant, manufacturing, and distribution sites in Chicago.

You will resolve hardware, software, account, printing, and connectivity issues, and assist with deploying and maintaining computers and IT equipment. The role requires bilingual English/Spanish communication and daily on-site travel between locations.

Qualifications

• Fluent in English and Spanish; able to communicate with diverse staff.
• Strong customer service and communication skills.
• Basic Windows 10/11, MS 365, AD and networking knowledge.
• Willingness to travel between El Milagro locations daily.

Responsibilities

• Provide in-person and remote IT support to employees.
• Troubleshoot Windows devices, printers, and software issues.
• Assist with Microsoft 365 accounts, passwords, and access.
• Set up, deploy, and replace computers and IT equipment.
• Support basic wired and wireless network troubleshooting.
• Maintain inventory and equipment records.
• Document tickets and resolutions in the ticketing system.
• Assist senior IT staff with deployment projects.
• Travel regularly between locations in Chicago area.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Troubleshooting

Independent and team work

Attention to detail

Valid driver’s license

Tools

Windows 10/11

Microsoft 365

Active Directory

Networking (Wi‑Fi)

Job description

Job Summary

El Milagro is seeking a dependable and motivated IT Support Technician - Level 1 to provide technical support to employees across our office, restaurant, manufacturing, and distribution locations.

IT Support Level 1

Job Type: Full-Time

Schedule: 9:00 am - 5:30 pm

Department: Information Technology / IT

Reports To: IT Manager

Work Location: On-site

Location: Chicago, IL

Job Summary

El Milagro is seeking a dependable and motivated IT Support Technician - Level 1 to provide technical support to employees across our office, restaurant, manufacturing, and distribution locations.

This role is responsible for assisting users with common hardware, software, account, printing, and connectivity issues, as well as supporting the deployment and maintenance of computers and other IT equipment.

Key Responsibilities

• Provide in-person and remote technical support to employees.
• Troubleshoot Windows computers, laptops, printers, peripherals, and common software issues.
• Assist with Microsoft 365, user accounts, passwords, and access-related issues.
• Set up, configure, deploy, and replace computers and other IT equipment.
• Assist with basic wired and wireless network troubleshooting.
• Support printers, scanners, phones, and other workplace technology.
• Document supports requests and resolutions in the company's ticketing system.
• Maintain accurate inventory and equipment records.
• Assist senior IT staff with infrastructure, network, and technology deployment projects.
• Travel between El Milagro locations on a regular, daily basis.

Required Qualifications

• Fluent English and Spanish skills required.
• Strong customer service and communication skills.
• Basic knowledge of Windows 10 and Windows 11.
• Basic understanding of computer hardware, networking, Wi-Fi, and common peripherals.
• Familiarity with Microsoft 365 applications.
• Experience with Active Directory
• Ability to troubleshoot technical issues using a logical and organized approach.
• Ability to work independently and as part of a team.
• Strong attention to detail and willingness to learn.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certification.
• Experience with IT ticketing systems such as GLPI, ServiceNow, Jira, Freshservice, or similar platforms.
• Experience with VoIP systems, such as 8x8 and Microsoft Teams Phone.
• Familiarity with endpoint management tools such as Microsoft Intune.
• Basic knowledge of cybersecurity best practices.
• 1+ years of previous experience.
• Previous experience supporting users in a corporate IT environment.
• Valid driver's license.

Compensation & Benefits

Salary: $23/hr

Benefits may include:

• Medical, dental, and vision insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays