Bilingual IT Support Specialist — Windows & Workday

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Global Power Components in Milwaukee, WI is seeking an IT Support Specialist to deliver Level 1 and Level 2 technical support across office and manufacturing operations, ensuring reliable end-user assistance and effective issue resolution. The role emphasizes hands-on troubleshooting, onboarding, and system administration in a fast-paced environment.

The position requires strong customer service skills, a technical mindset, and proficiency with Windows 10/11, Microsoft 365 apps, and Active

Qualifications

• 1-4+ years of IT support or related experience.
• Bilingual in English and Spanish; capable of supporting diverse workforce.
• Strong knowledge of Windows desktop OS and Microsoft 365.
• Experience with Active Directory administration.
• Excellent communication and customer service.
• Ability to work in fast-paced manufacturing environment.

Responsibilities

• Provide Level 1 and Level 2 IT support to office and production staff.
• Troubleshoot hardware and software issues and assist with onboarding.
• Image, deploy, and maintain laptops and desktops.
• Support Workday and other business systems.
• Document resolutions to improve knowledge base.

Skills

IT Support

Bilingual English/Spanish

Windows + M365

Active Directory

Problem Solving

Communication Skills

Multitasking

Tools

Intune

PDQ Deploy

SCCM

Job description

Global Power Components in Milwaukee, WI is seeking an IT Support Specialist to deliver Level 1 and Level 2 technical support across office and manufacturing operations, ensuring reliable end-user assistance and effective issue resolution. The role emphasizes hands-on troubleshooting, onboarding, and system administration in a fast-paced environment.

The position requires strong customer service skills, a technical mindset, and proficiency with Windows 10/11, Microsoft 365 apps, and Active