IT Support Specialist - Bilingual

BHP, Inc dba Global Power Components; Street (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Global Power Components is seeking an hands-on IT Support Specialist to provide Level 1 and Level 2 technical support across office and manufacturing operations in Milwaukee, WI. The role requires strong customer service and problem-solving skills in a fast-paced environment.

The candidate will support end users, assist with onboarding, and manage desktop/laptop imaging, AD tasks, and endpoint devices. Onsite 5 days a week.

Qualifications

• 1–4+ years in IT Support, Help Desk, or Desktop Support.
• Bilingual in English and Spanish for diverse workforce support.
• Strong knowledge of Windows desktop OS and Microsoft 365 apps.

Responsibilities

• Handle Level 1 and Level 2 IT support for office and manufacturing ops.
• Respond to helpdesk tickets via multiple channels; troubleshoot hardware/software.

Skills

IT support experience

Bilingual English/Spanish

Windows 10/11

Microsoft 365 (Outlook/Teams/OneDrive/

Active Directory administration

Tools

Intune

PDQ Deploy

SCCM

PowerShell basics

Job description

Title: IT Support Specialist

Company: Global Power Components – www.globalpowercomponents.com

Location: Milwaukee, WI (onsite 5-days/week)

Hire Type: Direct Hire

About the Role

Global Power Components is seeking a hands-on IT Support Specialist to provide both Level 1 and Level 2 technical support across our office and manufacturing operations. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working in a fast-paced environment where technology directly impacts business operations. As an IT Support Specialist, you will serve as the primary point of contact for employees requiring technical assistance while also taking ownership of more advanced troubleshooting, system administration tasks, and endpoint support. The position requires strong customer service skills, technical aptitude, and the ability to support a diverse workforce within a manufacturing environment.

Key Responsibilities

Level 1 Support

• Respond to helpdesk tickets, phone calls, emails, and walk-up support requests
• Troubleshoot and resolve basic hardware and software issues
• Assist users with: Password resets and account unlocks, Outlook and email support, VPN and multi-factor authentication (MFA) access, Network drive mapping, Printer and scanner issues
• Provide day-to-day technical assistance to office and production employees
• Unbox, inventory, tag, and prepare hardware for deployment
• Set up computers, peripherals, and workstations for new hires
• Assist with employee onboarding and technology orientation

Level 2 Support

• Troubleshoot and resolve advanced technical issues involving: Windows 10 and Windows 11, Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint, Desktop and laptop hardware, software installation, configuration, and updates
• Image, deploy, rebuild, and maintain laptops and desktop computers
• Perform basic network troubleshooting involving connectivity, switch ports, and wireless networking
• Support manufacturing floor technology including: Label printers, Handheld devices, Production terminals and workstations
• Manage Active Directory tasks including: User account maintenance, Security group access, Workstation domain joins, User changes and permissions
• Support and troubleshoot end-user access and functionality within business systems, including Workday Document resolutions, procedures, and common support issues to improve team knowledge and efficiency

Required Skills

• 1-4+ years of IT Support, Help Desk, Desktop Support, or related experience
• Bilingual in English and Spanish, with the ability to provide technical support to a diverse workforce in both office and manufacturing environments
• Strong knowledge of: Windows desktop operating systems, Microsoft 365 applications, Active Directory administration, PC hardware troubleshooting
• Strong problem-solving skills with the ability to independently diagnose and resolve technical issues
• Excellent communication, customer service, and interpersonal skills
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment

Preferred Qualifications

• Experience supporting users within Workday, including account access, user support, troubleshooting, and basic administration activities
• Experience with endpoint management solutions such as Intune, PDQ Deploy, SCCM, or similar tools
• Basic PowerShell scripting knowledge
• Familiarity with networking concepts, including DNS, DHCP, and TCP/IP
• Experience supporting technology in a manufacturing environment
• CompTIA A+, Network+, Microsoft certifications, or other relevant IT certifications

Our Mission and Culture

At Global Power Components, our mission is simple: Inov8OrDie Driven by this mindset, GPC has grown from 200 to more than 2,000 employees in just five years, expanding from one manufacturing facility to four locations across the Milwaukee area, including our new 500,000-square-foot manufacturing facility in West Milwaukee. We design and manufacture the critical infrastructure that surrounds and supports power generation. But what sets GPC apart isn't just what we build — it's how we work. We move fast. We make decisions. We solve problems. We challenge ourselves to continuously improve, raise the bar and deliver quality work on time. We look for ways to remove unnecessary complexity and make work easier for our customers, our partners and each other. And through it all, we protect our people, our workplaces and the reputation we've built. GPC isn't a traditional corporate environment — and we don't want to be. We expect people to take ownership, speak up, make decisions and get things done. As GPC continues to grow, our people have opportunities to take on significant responsibility, solve bigger problems and make a visible impact on the business. If you're energized by growth, comfortable with change, willing to roll up your sleeves and want to help build what's next in power generation, GPC is a place where you can make an impact.