Bilingual IT Support Engineer - Mandarin/English

Sybex Support Services Inc.; Los Angeles (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Sybex Support Services Inc. in Los Angeles is seeking a skilled Desktop Support Technician to provide hands-on IT support to employees, troubleshooting hardware and software, and ensuring smooth operation of company systems.

The role requires Mandarin and English fluency, experience with Windows, Mac, and Linux, and familiarity with ServiceNow, SCCM, AD, and modern endpoint management tools. You will work on-site and collaborate with IT colleagues to resolve issues promptly.

Qualifications

• Proven experience as a Desktop Support Technician or similar role.
• Strong knowledge of network administration, technical support, and IT support principles.
• Proficiency in Windows, Linux, and Mac OS.
• Familiarity with Office productivity software (e.g., Microsoft Office).
• Experience with ServiceNow, Remedy, or SCCM ticketing systems is a plus.
• Knowledge of VPN technologies and remote access tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Responsibilities

• Provide desktop support to end-users, including troubleshooting hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Set up and troubleshoot network connectivity for desktops and laptops
• Manage user accounts and permissions in Active Directory
• Assist with software installations and upgrades
• Respond to help desk tickets in a timely manner and provide resolution or elevate as necessary
• Collaborate with team members to resolve complex technical issues
• Document technical procedures and solutions for future reference

Tools

ServiceNow

Active Directory

SCCM

Imaging/Autopilot

Intune

iPhones

Office 365

Windows 10/11

Printer Issues

VPN technologies

Remedy

Job description

Sybex Support Services Inc. in Los Angeles is seeking a skilled Desktop Support Technician to provide hands-on IT support to employees, troubleshooting hardware and software, and ensuring smooth operation of company systems.

The role requires Mandarin and English fluency, experience with Windows, Mac, and Linux, and familiarity with ServiceNow, SCCM, AD, and modern endpoint management tools. You will work on-site and collaborate with IT colleagues to resolve issues promptly.