Desktop Support Engineer — Windows, AD & SCCM Expert

Sybex Support Services Inc.

San Jose (CA)

On-site

USD 60,000 - 80,000

Full time

9 days ago

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Job summary

Sybex Support Services Inc. is seeking a skilled Desktop Support Technician to join our IT team in San Jose, CA. The role focuses on providing technical support for end users, configuring computer systems, and ensuring reliable network connectivity for desktops and laptops.

You will manage user accounts in Active Directory, assist with software installations, and respond to help desk tickets promptly. Strong knowledge of Windows, Linux, Mac OS, and ticketing tools is essential for success.

Qualifications

Proven experience as a Desktop Support Technician or similar role.
Strong knowledge of network administration, technical support, and IT support principles.
Proficiency in operating systems such as Windows, Linux, and Mac OS.

Responsibilities

Provide desktop support to end-users, including troubleshooting hardware and software issues
Install, configure, and maintain computer systems and peripherals
Set up and troubleshoot network connectivity for desktops and laptops
Manage user accounts and permissions in Active Directory
Assist with software installations and upgrades
Respond to help desk tickets in a timely manner and provide resolution or elevate as necessary
Collaborate with team members to resolve complex technical issues
Document technical procedures and solutions for future reference