Bilingual IT Service Desk Agent — Dutch & French (Remote)

Employers from Greece; United States; Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Indefinite employment contract

Competitive compensation package

Monthly meal allowance via Ticket Rest

Private health insurance

3 additional days off per year

Remote working from Greece

International IT environment and skill

Job summary

speakit is seeking a Dutch & French-speaking IT Service Desk Agent to provide first-line technical support to end users in an enterprise IT environment. You will be the first point of contact for users, handling and managing support tickets, troubleshooting issues with Windows 10/11, Microsoft 365, Outlook and Teams, and escalating more complex cases when required.

The role emphasizes clear communication, patient, professional service, and collaboration with other IT teams, with an indefinite

Qualifications

• Fluency in Dutch

Responsibilities

• Provide first-line technical support to end users.
• Receive, register, prioritize and manage IT support tickets.
• Troubleshoot issues related to Windows 10/11, Outlook, Microsoft Teams, Microsoft Office, OneDrive, SharePoint and Citrix.
• Gather information and ask relevant questions to understand symptoms and identify possible root causes.
• Assess the impact and urgency of incidents and service requests.
• Resolve technical issues independently within your scope of responsibility.
• Escalate unresolved or more complex issues to the appropriate support teams.
• Follow tickets through to resolution and keep users informed of their progress.
• Accurately document incidents, troubleshooting steps and resolutions.
• Deliver clear, professional and customer-focused support.
• Collaborate with colleagues and other technical teams when needed.

Skills

Dutch

English

French

IT Support

Windows 365

ITSM

Active Directory

Exchange

Intune

Troubleshooting

Communication

Tools

Active Directory

Exchange

Intune

Microsoft 365 administration

Job description

speakit is seeking a Dutch & French-speaking IT Service Desk Agent to provide first-line technical support to end users in an enterprise IT environment. You will be the first point of contact for users, handling and managing support tickets, troubleshooting issues with Windows 10/11, Microsoft 365, Outlook and Teams, and escalating more complex cases when required.

The role emphasizes clear communication, patient, professional service, and collaboration with other IT teams, with an indefinite