Bilingual IT Operations Lead — VIP Support & Escalations

Idexcel; Mountain View (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

A technology services company is seeking an Information Technology Operations Specialist in Mountain View, California. The role involves handling urgent IT support issues, acting as an escalation point for requests, providing data on KPIs, and offering VIP support to corporate executives. The ideal candidate has experience in enterprise IT, excellent troubleshooting skills, and is bilingual in English and Korean. This contract role at a mid-senior level emphasizes both technical capabilities and business acumen.

Qualifications

• Previous experience in enterprise IT with a solid understanding of business culture.
• Proficient in writing and presenting reports for management.
• Experience supporting Windows 11 and Mac OS.

Responsibilities

• Handle urgent and complex IT support issues.
• Act as an escalation point for IT requests and incidents.
• Provide data and reports on KPIs using Zendesk ITSM.
• Monitor IT communication on various platforms.
• Participate in escalation calls and review purchase orders.

Skills

Bilingual English/Korean

Troubleshooting

Report Writing

Microsoft Directory

SCCM Deployment

Tools

Zendesk ITSM

Slack

MS Teams

Job description

A technology services company is seeking an Information Technology Operations Specialist in Mountain View, California. The role involves handling urgent IT support issues, acting as an escalation point for requests, providing data on KPIs, and offering VIP support to corporate executives. The ideal candidate has experience in enterprise IT, excellent troubleshooting skills, and is bilingual in English and Korean. This contract role at a mid-senior level emphasizes both technical capabilities and business acumen.