Bilingual Intake Specialist – Customer Service & Admin

Equus; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

PTO

Professional development

Summer Fridays

Wellness sessions

Life Insurance

401k

Referral bonus

Employee assistance

Company events

Financial counseling

Job summary

Grant Associates is seeking a customer- focused team member in New York to greet customers, route inquiries, and support staff with admin tasks. The role emphasizes professional demeanor, strong communication, and comfort with CRM tools.

Spanish bilingual abilities are highly valued, with opportunities for growth, paid holidays, PTO, and ongoing professional development within a culturally diverse workplace.

Qualifications

• High school diploma or equivalent; associates degree preferred.
• Professional demeanor and customer service friendly.
• Bilingual ability to speak and read in English; Spanish highly desired.
• Experience in workforce development, recruitment, or customer service is a plus.
• Strong computer literacy and data entry skills; CRM experience preferred.
• Experience with virtual meeting platforms (e.g., Zoom, Teams) is a plus.

Responsibilities

• Greet customers in person and by phone.
• Direct customers to appropriate services in person and by phone.
• Provide administrative assistance to staff as needed.

Skills

Customer service

Bilingual English/Spanish

Data entry

CRM literacy

Education

High school diploma or equivalent

Associates degree preferred

Tools

CRM software

Zoom

Job description

Grant Associates is seeking a customer- focused team member in New York to greet customers, route inquiries, and support staff with admin tasks. The role emphasizes professional demeanor, strong communication, and comfort with CRM tools.

Spanish bilingual abilities are highly valued, with opportunities for growth, paid holidays, PTO, and ongoing professional development within a culturally diverse workplace.