Intake Specialist

Equus; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

PTO

Professional development

Summer Fridays

Wellness sessions

Life Insurance

401k

Referral bonus

Employee assistance

Company events

Financial counseling

Job summary

Grant Associates is seeking a customer- focused team member in New York to greet customers, route inquiries, and support staff with admin tasks. The role emphasizes professional demeanor, strong communication, and comfort with CRM tools.

Spanish bilingual abilities are highly valued, with opportunities for growth, paid holidays, PTO, and ongoing professional development within a culturally diverse workplace.

Qualifications

• High school diploma or equivalent; associates degree preferred.
• Professional demeanor and customer service friendly.
• Bilingual ability to speak and read in English; Spanish highly desired.
• Experience in workforce development, recruitment, or customer service is a plus.
• Strong computer literacy and data entry skills; CRM experience preferred.
• Experience with virtual meeting platforms (e.g., Zoom, Teams) is a plus.

Responsibilities

• Greet customers in person and by phone.
• Direct customers to appropriate services in person and by phone.
• Provide administrative assistance to staff as needed.

Skills

Customer service

Bilingual English/Spanish

Data entry

CRM literacy

Education

High school diploma or equivalent

Associates degree preferred

Tools

CRM software

Zoom

Job description

• Compensation: USD 21.60 - USD 23.60 - hourly

Company Description

Who We Are

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.

Job Description

• Greet customers in person and by phone
• Direct customers to appropriate services in person and by phone
• Provide administrative assistance to staff as needed

Qualifications

• High school diploma or equivalent; associates degree preferred.
• Professional demeaner and customer service friendly.
• Bilingual ability to speak and read in English. Bilingual Spanish speaking highly desired
• Experience in workforce development, recruitment, or customer service is a plus.
• Must have strong computer literacy and data entry skills. Experience working with CRM systems highly desired.
• Experience with virtual meeting platforms (e.g., Zoom, Microsoft Teams) is a plus.

Additional Information

We provide:

• Competitive wages for high performance
• 11 Paid Holidays
• PTO
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Employer Paid Life Insurance
• Employer 401k Contributions
• Employee Referral Bonus
• Employee Assistance Programs
• Company Picnics Volunteer Experiences
• Access to Free Financial Counseling
• Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.

About Us:
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.
Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.

Grant Associates is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.