Bilingual Intake Specialist

Marbri Legal; West Palm Beach (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A growing personal injury law firm is seeking a Bilingual Intake Specialist in West Palm Beach. This full-time role requires fluency in Spanish and English, providing compassionate client intake and coordinating with attorneys. Responsibilities include screening cases, scheduling consultations, and using legal software. The firm offers competitive pay and a benefits package in a supportive team environment.

Qualifications

• Fluent in Spanish and English (required).
• Prior intake experience in a personal injury law firm preferred.
• Comfortable handling sensitive situations.

Responsibilities

• Answer incoming calls and conduct initial client intake in both Spanish and English.
• Screen potential personal injury cases and gather detailed information.
• Explain firm services and intake procedures to prospective clients.

Skills

Fluent in Spanish

Fluent in English

Strong communication skills

Customer service skills

Detail-oriented

Organizational abilities

Comfortable with high call volume

Tools

Legal case management software

Basic computer systems

Job description

Bilingual Intake Specialist (West Palm Beach/Port Saint Lucie)

A growing personal injury law firm in Port St. Lucie is seeking a Bilingual Intake Specialist (Spanish/English) to serve as the first point of contact for potential clients. This role is critical in providing compassionate, professional, and efficient client intake while supporting attorneys and staff with case screening and documentation.

Base Pay Range

$50,000.00/yr - $60,000.00/yr

Responsibilities

• Answer incoming calls and conduct initial client intake in both Spanish and English
• Screen potential personal injury cases and gather detailed information
• Explain firm services, intake procedures, and next steps to prospective clients
• Accurately enter client and case information into the case management system
• Schedule consultations and coordinate with attorneys and paralegals
• Follow up with potential clients and maintain clear, empathetic communication
• Maintain confidentiality and comply with firm policies and legal standards

Qualifications

• Fluent in Spanish and English (required)
• Prior intake experience in a personal injury law firm preferred
• Strong communication and customer service skills
• Detail-oriented with strong organizational abilities
• Comfortable handling high call volume and sensitive situations
• Proficient with legal case management software and basic computer systems
• Competitive pay based on experience
• Benefits package (health insurance, PTO, etc.)
• Supportive team environment and growth opportunities

Seniority Level

Mid‑Senior level

Employment Type

Full-time

Job Function

Administrative, Business Development, and Customer Service

Industries

Legal Services and Law Practice

Benefits

• Medical insurance
• Vision insurance
• 401(k)