Personal Injury Intake Specialist

West Coast Trial Lawyers; Phoenix (AZ); Presencial; USD 29 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Paid time off

Sick leave

Holidays

Team lunches

Resumo da oferta

West Coast Trial Lawyers is seeking an experienced Personal Injury Intake Specialist to manage prospective client inquiries, conduct intake interviews, and facilitate onboarding in a fast-paced legal environment.

The ideal candidate will have 3–5 years of personal injury intake or case management experience, be bilingual in English and Spanish, and leverage Abacus Law and Filevine to maintain precise client records.

Qualificações

• 3–5 years of experience in personal injury intake or case management
• Bilingual in English and Spanish
• Experience conducting intake interviews and gathering case information

Responsabilidades

• Serve as the primary contact for prospective clients via phone, email, and referrals
• Conduct intake interviews to gather accident details, injuries, insurance information, and documentation
• Perform preliminary case screenings based on firm criteria
• Explain intake process and next steps to clients
• Assist clients with completing intake forms and onboarding agreements
• Coordinate with attorneys and case managers for timely case review
• Maintain accurate client records in Abacus Law and Filevine
• Follow up on missing information and next steps
• Ensure professional, empathetic, and confidential client interactions

Conhecimentos

Bilingual in English and Spanish

Communication skills

Ferramentas

Abacus Law

Filevine

Descrição da oferta de emprego

Description

West Coast Trial Lawyers is a top-ranked personal injury firm known for its aggressive litigation approach and proven trial results. With over $2 billion recovered for clients, we handle complex, high-stakes cases against major corporations.

Job Type

Full-time

Position Overview

We are seeking an experienced Personal Injury Intake Specialist to manage prospective client inquiries and facilitate the intake and onboarding process. The ideal candidate has a strong background in personal injury, excellent communication skills, and the ability to assess potential cases while providing a professional and empathetic client experience. This position requires strong attention to detail, sound judgment, and the ability to manage a high volume of inquiries in a fast-paced legal environment.

Responsibilities

• Serve as the primary point of contact for prospective clients, managing inbound calls, emails, and referrals promptly and professionally
• Conduct comprehensive intake interviews to gather accident details, injury information, insurance coverage, and other relevant case documentation
• Perform preliminary case screenings to identify potential personal injury claims based on the firm's established criteria
• Clearly explain the firm's intake process, services, and next steps to prospective clients
• Assist qualified prospective clients with completing intake forms, retainer agreements, and required onboarding documentation
• Coordinate with attorneys and case managers to ensure timely case review and a seamless transition of accepted clients
• Maintain accurate and up-to-date client information, intake records, and case documentation in Abacus Law and Filevine
• Follow up with prospective clients regarding outstanding information, documentation, and next steps
• Ensure all client interactions are handled with professionalism, empathy, and confidentiality

Requirements

• Minimum of 3–5 years of experience in personal injury intake or case management (required)
• Bilingual in English and Spanish (required)
• Strong understanding of personal injury claims, intake procedures, and client onboarding
• Excellent verbal and written communication skills, with the ability to engage prospective clients professionally and empathetically
• Experience conducting detailed intake interviews, gathering case information, and identifying potential claims.
• Familiarity with Abacus Law and Filevine is a plus
• Ability to thrive in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
• Strong organizational, time management, and follow-up skills
• Ability to handle sensitive client information with professionalism and confidentiality

Hourly Range

$21.00-$23.00 per hour

Benefits

West Coast Trial Lawyers offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with employer contributions, paid time off, sick leave, and holidays, along with firm-sponsored team lunches.

Salary Description

$21.00-$23.00 per hour