CSS Client Support Specialist

Foundation Communities Inc; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Foundation Communities is hiring a CSS Client Support Specialist to join our Prosper Centers in Austin. You will welcome clients, handle front desk duties, schedule appointments, and connect visitors with Prosper Programs.

This on-site, full-time role requires English/Spanish bilingualism, strong organizational skills, and comfort with common office software. The position operates during standard hours with occasional extended shifts to meet program needs.

Qualifications

• Experience in a fast-paced, client-facing environment.
• Bilingual in English and Spanish is required.
• Proficient with Microsoft Office and scheduling systems (Acuity, Tables Ready).

Responsibilities

• Support front desk operations at Prosper Centers to ensure a welcoming client experience.
• Maintain referral logs, voicemails, and incoming calls.
• Coordinate operational needs with program staff and prepare spaces for events.
• Identify ways to improve client flow and reduce wait times.
• Demonstrate proactive, courteous, and culturally inclusive service.

Skills

Customer service

Front desk operations

Bilingual English/Spanish

Microsoft Office

Scheduling systems

Tools

Acuity Scheduling

Tables Ready

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSS Client Support Specialist

Full Time Clerical Austin, TX, US

2 days ago Requisition ID: 1959

Position Description

Foundation Communities owns and operates two Prosper Centers in Austin, Texas where community members access free programs, including tax preparation, health insurance enrollment, financial wellness programs, and college support services.

The Client Service Specialist serves as a primary point of contact for clients accessing Prosper Programs and supports the day-to-day client service and front desk functions of the Prosper Centers. This role assists clients with appointments and walk-in services, responds to client inquiries, facilitates connections to Prosper Programs, and provides administrative and operational support to program and operations staff. The Client Service Specialist works in a fast-paced, client-facing environment and must be able to manage competing priorities while providing welcoming, responsive, and culturally appropriate service. Bilingual English and Spanish communication is required due to the large Spanish speaking client population served by the Prosper Centers. Client volume and operational demands increase significantly during peak seasons, particularly tax season.

The typical schedule is Monday–Friday, 9:00 a.m.–5:00 p.m.; however, flexibility to work between 8:30 a.m. and 7:00 p.m. is required based on program schedules, seasonal demands, and occasional evening coverage needs. This role

Primary Duties/Responsibilities

• Support front desk operations at both Prosper Centers, specifically our Prosper North location, to ensure a welcoming and efficient client experience
• Maintain referral logs, voicemails, and incoming calls
• Identify opportunities to improve client flow, reduce wait times, and enhance overall experience
• Partner with Prosper Operations staff to coordinate operational needs across programs, especially during high-volume seasons
• Ensure programs have the necessary operational support, including space setup for events and program needs, supplies, equipment, and logistics
• Support building operations including vendor partnerships and communications, submitting and following up on maintenance requests, facilitating repair requests, etc.
• Collaborate with other cross functional team members to ensure operational processes align across all prosper programs
• Other duties as assigned
• Excellent customer service skills
• Strong organizational skills and attention to detail
• Proactive and forward thinking, with the ability to anticipate problems
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Highly autonomous, yet thrives in a team-oriented, collaborative environment
• Strong problem-solving and deescalation skills
• Proficiency with basic technology (e.g., Microsoft Office, scheduling systems, Acuity and Tables Ready)
• Comfortable working on-site and moving between multiple locations, as needed
• Demonstrated commitment to diversity, equity, and inclusion
• Experience in a high-volume, client-facing environment
• Bilingual in English and Spanish

Compensation

$20.00

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.