Care Coordinator - Bilingual

Help At Home, LLC; Winter Park (FL); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) retirement plan

Paid time off and holidays

Employee assistance programs and well‑

Flexible options to support balanced生活

Job summary

Help At Home, LLC seeks a Care Coordinator based in Winter Park, FL. The role prioritizes caregiver scheduling, care coordination, and delivering exceptional client experiences while supporting both clients and caregivers in a hybrid work setup.

The position emphasizes bilingual proficiency in English and Spanish, with office-based training and periodic on-site presence. The candidate will uphold HIPAA, manage schedules, and ensure compliant, compassionate care coordination.

Qualifications

• Excellent organizational and multitasking abilities.
• Fluent in English and Spanish.
• Experience in health care, preferably home health, with supervisory experience.

Responsibilities

• Schedule and coordinate caregiver assignments based on client needs.
• Monitor caregiver performance to ensure quality home care.
• Maintain client and employee files with HIPAA-compliant procedures.
• Communicate schedules and changes to clients, caregivers, and team.
• Ensure compliance with laws and company policies.

Skills

Organizational skills

Supervisory experience

Problem-solving

Multitasking

Compassionate attitude

Education

High school diploma

Higher education or certification preferred

Tools

Basic computer skills

Job description

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Care Coordinator who is fluent in both English and Spanish and dedicated to supporting both clients and caregivers. Based in Winter Park, this role plays a key part in caregiver scheduling, care coordination, and maintaining excellent client experiences. If you're passionate about making a difference in home care and driving positive outcomes, we'd love to hear from you.

Schedule: Tuesday - Saturday 10:00am - 7:00pm. The office address is: 2211 Lee Rd, Suite 211, Winter Park, FL 32789

Hybrid Work Environment: This role is primarily remote, but candidates must be based in the Winter Park, FL area. Onsite attendance is required during training and approximately 2-3 times per month thereafter.

Our Benefits:

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities

What You’ll Do:

• May maintain elements of the assigned clients’ files, employee files and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• May provide direct training.
• Assigns homecare aides based on the client’s overall needs and Plan of Care.
• Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
• May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
• Prepares and submits routine departmental reports as required.Records and maintains accurate documentation of the client’s condition and overall service.
• May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client’s Plan of Care.
• Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

What You’ll Bring:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Education and Experience:

• High school graduate or equivalent preferred; May require higher level of education or certification.
• Fluent in both English and Spanish
• Basic computer literacy and typing skills.
• Experience in health care, preferably in home health; supervisory experience.
• Medicaid, Waiver, or Home Healthcare experience preferred.

Management Authority:

• Conducts performance reviews
• Trains other associates
• Directs work of other associates

Physical Requirements:

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $23.00 - USD $25.00 /Hr.