Intake Coordinator (Downstate NY)

All Metro; New York (NY); Remoto; USD 34.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

401(k) with 6% company match

Paid Time Off + 10 Paid Holidays

Employee Assistance Program

Employee Discounts

Short and Long-term Disability and vol

Descrizione del lavoro

Modivcare is seeking an Intake Coordinator to manage Downstate New York referrals from intake through the first billable shift. You will coordinate care, verify Medicaid eligibility, and ensure all necessary documentation is ready for service initiation.

Work is remote with occasional travel to the Mount Vernon, NY office. Strong communication, organization, and knowledge of NY Medicaid/MLTC are essential, with bilingual English/Spanish a strong plus.

Competenze

• 1+ years of direct home care intake/coordination experience.
• Experience with NY Medicaid, MLTC plans, and payer portals preferred.
• Bilingual English/Spanish strongly preferred.

Mansioni

• Manage Downstate NY home care referrals from intake through first billable shift.
• Verify Medicaid eligibility, payer information, authorizations, and required documentation.
• Process referrals and resolve intake barriers across NY Medicaid and MLTC programs.
• Coordinate caregiver matching based on hours, needs, location, and availability.
• Coordinate start-of-care activities and ensure timely launch of services.
• Maintain documentation and collaborate with MLTCs, CHHAs, LHCSAs, case managers, and families.

Conoscenze

Communication skills

Organizational skills

Follow-through

Computer skills

Strumenti

HHAeXchange

Descrizione del lavoro

Intake Coordinator - NY Home Care

Pay: $24.68-$26.50/hour, depending on experience

Monday-Friday, 8:30 AM-5:00 PM

Location: Remote with occasional travel to our Mount Vernonofficeas needed (6 Gramatan Ave #300, Mt Vernon, NY 10550)

Modivcare Personal Care Services is seeking an Intake Coordinator with direct home care experience to support Downstate New York referrals from initial intake through their first billable shift.

What You’ll Do:

• Manage Downstate New York home care referrals from initial intake through the first billable shift, taking ownership of the coordination needed to successfully start services.
• Verify Medicaid eligibility, payer information, authorizations, approved service hours, and required documentation to ensure cases are ready for service.
• Navigate NY Medicaid, MLTC plans, payer portals, and plan-specific requirements to process referrals, obtain necessary information, and resolve authorization or intake barriers.
• Coordinate caregiver matching and placement based on authorized hours, client needs, location, schedule requirements, caregiver availability, and other case-specific needs.
• Coordinate all start-of-care activities, including client and caregiver communication, confirmed schedules, required documentation, and first-shift readiness to ensure a timely and successful launch of services.
• Communicate and collaborate with MLTCs, CHHAs, LHCSAs, case managers, referral sources, clients, families, caregivers, and internal teams while maintaining accurate documentation and tracking each case through the first billable shift.

What You’ll Need:

• 1+ years of direct home care experience in intake and/or care coordination required.
• Downstate New York home care experience strongly preferred, including experience with MLTC, CHHA, and/or LHCSA programs.
• Experience with NY Medicaid, payer portals, authorizations, and approved service hours required.
• Home care scheduling, staffing, caregiver matching, and start-of-care experience required.
• Experience with HHAeXchange or similar home care scheduling/EVV systems preferred.
• Bilingual English/Spanish strongly preferred.
• Strong communication, organization, follow-through, and computer skills.

What We Offer:

• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off + 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Short and Long-term Disability and additional voluntary benefits

Our Mission:

To provide access to the care that matters for those who need it most.

Our Values:

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real-world impact.
• Purposeful: We know our work has meaning.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare is committed to equal employment opportunity and is proud to be an equal opportunity workplace.