Bilingual Intake Coordinator — Spanish/English (Care Access)

Hamaspik Care; Village of Spring Valley (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending account (FSA)

Life insurance

Paid time off (PTO)

Paid holidays

Job summary

Hamaspik Care in New York is seeking an experienced Intake Coordinator to help clients access services, coordinate care, and support families in our community. You will assess needs, organize care plans, and liaise with nursing teams to ensure seamless service delivery.

Responsibilities include gathering medical histories and creating individualized plans, coordinating with social services, maintaining precise records, and ensuring confidentiality.

Qualifications

• Fluency in both Spanish and English is required with strong verbal and written communication skills.
• Previous experience in intake, care coordination, or case management is strongly preferred, ideally in home care.

Responsibilities

• Serve as the primary point of contact for prospective clients and families, providing information about Hamaspik’s services, policies, and procedures.
• Conduct thorough intake assessments to identify clients’ physical, emotional, and social needs and determine appropriate services and support.
• Gather essential client information, including medical history, medications, allergies, insurance details, and care preferences.
• Collaborate with clients, families, and nursing staff to coordinate individualized care plans that reflect clients’ needs and goals.
• Assist existing clients with applications for additional services for which they may be eligible.
• Refer clients to appropriate social service agencies and community resources when needed.
• Maintain accurate and up-to-date client records and documentation.
• Build positive relationships with clients, families, and community partners through effective communication, empathy, and consistent follow-up.
• Ensure compliance with applicable regulations, confidentiality requirements, and organizational policies.
• Participate in team meetings and training sessions to stay current on procedures and best practices.

Skills

Bilingual Spanish-English

Intake coordination

Care coordination

Microsoft Office

Recordkeeping

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Hamaspik Care in New York is seeking an experienced Intake Coordinator to help clients access services, coordinate care, and support families in our community. You will assess needs, organize care plans, and liaise with nursing teams to ensure seamless service delivery.

Responsibilities include gathering medical histories and creating individualized plans, coordinating with social services, maintaining precise records, and ensuring confidentiality.