Bilingual Intake & Client Services Specialist

SNI Companies; Springfield (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Career advancement

Company events

Educational assistance

Job summary

SNI Companies is seeking an Intake Coordinator in Springfield, MA to support clients applying for financial assistance programs. You will meet with clients, explain program requirements, and ensure accurate documentation while maintaining timely case notes.

The ideal candidate has 2+ years in admin/office support, proficient in Outlook/Word/Teams/Excel, and bilingual English/Spanish is preferred to serve diverse populations. This temp role runs Monday–Friday, 8:00am–4:30pm.

Qualifications

• 2+ years of experience in an administrative, office support, or related role.
• Technical skills needed: Outlook, Word, Teams, basic Excel.
• Bilingual English/Spanish skills preferred.
• Excellent customer service and interpersonal skills with the ability to communicate effectively and empathetically with diverse populations.

Responsibilities

• Meet with clients to assist them in completing applications for financial assistance programs.
• Explain program requirements and application details in a professional manner.
• Review client files for accuracy, identifying missing documentation or discrepancies.
• Follow up with clients and appropriate personnel to obtain required information.
• Maintain accurate, complete, and timely case notes.

Job description

SNI Companies is seeking an Intake Coordinator in Springfield, MA to support clients applying for financial assistance programs. You will meet with clients, explain program requirements, and ensure accurate documentation while maintaining timely case notes.

The ideal candidate has 2+ years in admin/office support, proficient in Outlook/Word/Teams/Excel, and bilingual English/Spanish is preferred to serve diverse populations. This temp role runs Monday–Friday, 8:00am–4:30pm.