Bilingual Insurance Verification Specialist & Patient Concierge

Suvida Healthcare; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Free Mental Health & Life Coaching for

Job summary

Suvida Healthcare in Austin, TX is seeking a bilingual Insurance Verification Specialist to greet patients and verify benefits, ensuring a welcoming and efficient visit. You will answer calls, verify active insurance, collect co-pays, and support scheduling and referrals as needed.

This role emphasizes customer service, coordination with the center team, and accurate EMR updates, with opportunities to grow in a diverse, patient-centered organization serving Medicare-eligible Hispanic seniors.

Qualifications

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service.
• Experience managing referrals and authorizations preferred.
• Experience in Value-based care operations preferred.
• Experience documenting electronic medical records.
• Comfortable working independently.

Responsibilities

• Ensures the highest level of customer service possible.
• Greets and Welcomes patients to the clinic.
• Assists patients to seating area and wheelchair seating when needed.
• Schedules transportation and manages clinic appointments.
• Ensures insurance benefits are verified and active.
• Collects co-pays and handles phone communications.
• Processes referrals and authorizations and updates EMR accordingly.

Skills

Healthcare experience

Customer service

Referrals & authorizations

Value-based care operations

EMR documentation

Independent work

Education

High School Diploma or equivalent

Bachelor’s in Healthcare Administration, Business, or Hospitality preferred

CPR/BLS Certified (or willing to obtain within 7 days of employment)

Job description

Suvida Healthcare in Austin, TX is seeking a bilingual Insurance Verification Specialist to greet patients and verify benefits, ensuring a welcoming and efficient visit. You will answer calls, verify active insurance, collect co-pays, and support scheduling and referrals as needed.

This role emphasizes customer service, coordination with the center team, and accurate EMR updates, with opportunities to grow in a diverse, patient-centered organization serving Medicare-eligible Hispanic seniors.