Bilingual Insurance Verification & Front Desk Specialist

Suvida; Austin (TX); Presencial; USD 40 000 - 46 000; Tempo integral

Resumo da oferta

Suvida Healthcare in Austin, TX is seeking a bilingual Insurance Verification Specialist to greet patients, verify benefits, and support front-desk operations. You will answer calls, assist with scheduling, and ensure accurate documentation in the EMR system.

The role requires healthcare experience, strong communication in English and Spanish, and a willingness to obtain CPR/BLS if not already certified. High school diploma required; a Bachelor's degree is preferred.

Qualificações

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service.
• Experience managing referrals and authorizations preferred.
• Experience documenting electronic medical records.
• CPR/BLS certification preferred (or willing to obtain within 7 days).

Responsabilidades

• Ensures the highest level of customer service possible.
• Greets and welcomes patients to the clinic.
• Assists patients with seating and transportation coordination.
• Verifies insurance benefits are active and collected co-pays.
• Manages phone lines, messages, and outbound calls as instructed.
• Updates patient information in the EMR platform.
• Processes referrals and obtains authorizations.
• Schedules patient appointments as needed.

Conhecimentos

Customer service

Healthcare experience

Phone calls

EMR data entry

Independent work

Formação académica

High School Diploma

Bachelor’s degree preferred

CPR/BLS Certification preferred

Ferramentas

EMR platform

Descrição da oferta de emprego

Suvida Healthcare in Austin, TX is seeking a bilingual Insurance Verification Specialist to greet patients, verify benefits, and support front-desk operations. You will answer calls, assist with scheduling, and ensure accurate documentation in the EMR system.

The role requires healthcare experience, strong communication in English and Spanish, and a willingness to obtain CPR/BLS if not already certified. High school diploma required; a Bachelor's degree is preferred.