Bilingual Insurance Verification Specialist

Spring Branch Community Health Center; Texas; Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Spring Branch Community Health Center is seeking an Insurance Verification Clerk to verify patient coverage and manage related data entry in the EHR and practice management system.

The role involves coordinating with patients and insurance companies, explaining coverage and arranging payment plans for uncovered services, while maintaining HIPAA compliance and high-quality customer service. Light administrative duties may be required.

Qualifikationen

• High school diploma or equivalent.
• Two years of medical office experience including Medicaid/ managed care.
• FQHC experience preferred.
• Experience with medical/dental terminology and coding (ICD, CPT, CDT, HCPCS).
• HIPAA compliance knowledge.
• Strong oral and written communication skills.
• Ability to handle multiple projects and remain professional with the public.
• Proficient with practice management systems and Microsoft Office.
• Basic accounting knowledge.

Aufgaben

• Enter insurance information accurately into the EHR and practice management system.
• Verify insurance for all patients.
• Contact patients regarding financial obligations.
• Assist patients in arranging payment plans for services not covered by insurance.
• Document activity in patient accounts.
• Record all information accurately in the EHR and system.
• Maintain clear communication with patients and insurers.
• Maintain confidentiality of patient and center information.
• Perform duties as assigned by the Patient Access Manager.
• Participate in safety and disaster response programs as required.

Kenntnisse

Bilingual English/Spanish

HIPAA compliance

Customer service

Ausbildung

High school diploma or equivalent

Tools

Practice management system

Microsoft Office

10-key data entry

Jobbeschreibung

SUMMARY:

The Insurance Verification Clerk is responsible for verifying patient insurance coverage, to ensure necessary procedures are covered by an individual’s insurance plan. Responsibilities include, but are not limited to, heavy phone contact with managed care companies, responsible for entering data in an accurate manner, updating patient benefit information in the practice management system, providing patients with pertinent information regarding their insurance coverage, working with patients to explain coverage amounts provided by their insurance policy, and assisting patients with arranging payment plans for services that are not covered by their insurance companies. The Insurance Verification Clerk must also be willing to perform light administrative duties as needed.

QUALIFICATIONS:

• Bilingual in English & Spanish, both oral and written.

• High school graduate or equivalent.
• Two years of experience in a medical office environment to include work with Medicaid, Managed care organizations, commercial and other third-party payer.
• Federally Qualified Health Center (FQHC) experience preferred.
• Experience with medical and dental terminology, procedural and diagnostic coding (ICD, CPT, CDT, and HCPCS).
• Maintain compliance with HIPAA regulations.
• Good oral and written communication skills.
• Ability to deal professionally, courteously and efficiently with the public and all levels of the organization.
• Ability to handle multiple projects simultaneously.
• Ability to operate computer, copier, fax, and 10-key machine.
• Proficient in practice management system and Microsoft Office software applications.
• Basic accounting knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for accurately entering insurance information into the electronic health record and practice management system.
2. Responsible for insurance verification for all patients.
3. Contact patients regarding financial obligations.
4. Assist patients with arranging a payment plan for any services not covered by their insurance company.
5. Documenting activity in the patient accounts.
6. Concisely, precisely and accurately documenting all information in the electronic health record and practice management system.
7. Maintain clear communication with patients as well as insurance companies.
8. Maintain strict confidentiality of patient and center related business.
9. Perform other duties as assigned by the Patient Access Manager.
10. All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.