Bilingual Insurance Verification Specialist

Suvida Healthcare; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Suvida Healthcare seeks an Insurance Verification Specialist (Greeter) to be the first impression at the center, delivering exceptional customer service to patients and visitors. You will greet, assist with seating and transportation, and verify insurance benefits.

You will also handle calls, referrals and authorizations, and update EMR records to support the clinic team in a welcoming, efficient environment.

Qualifications

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service.
• Bi-lingual-(English/Spanish)required
• Experience managing referrals and authorizations preferred
• Experience in Value-based care operations preferred
• Experience documenting electronic medical records
• Comfortable working independently

Responsibilities

• Ensures the highest level of customer service possible
• Greeting and welcoming patients to the clinic
• Attends clinic huddles and monthly meetings
• Assist patients to seating area
• Assist patients in wheelchair to seating area
• Assist patients with scheduling transportation
• Ensures all insurance benefits are verified and active
• Collects co-pays for patient visits
• Manages phone lines and outbound calls as instructed
• Manages patient referrals by processing them and obtaining authorizations
• Assists in scheduling appointments for patient referrals
• Updates patient information in EMR
• Other duties as assigned

Skills

Customer service

Healthcare experience

Bilingual English/Spanish

EMR documentation

Independent work

Education

High School diploma

Bachelor's in Healthcare Administration, Business, or Hospitality

CPR/BLS Certification

Job description

What You’ll Do

Position Summary

TheInsurance Verification Specialist (Greeter)will be an integral part of theSuvidaHealthcare team. TheInsurance VerificationSpecialistwillbe the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visitSuvidaHealthcare centers are welcomed and properly attended to. The Insurance Verification Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, andassistingwith other clinical clerical tasks.

Responsibilities

• Ensures the highest level of customer service possible
• Displays respect and concern for all patients
• Attends all clinic huddles and clinic monthly meetings
• Greets and Welcomes patients to the clinic
• Assistspatients to the seating area
• Assistspatients in wheelchair to the seating area
• Assistspatients with scheduling transportation to and from the clinic
• Ensures all insurance benefits are verified and active
• Collects any co-pays necessary for patient’s visit
• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed
• Manages patient referrals by processing them and obtaining authorizations
• Assistsin scheduling appointments for patient’s referrals
• Updates patient information and making changes to EMR platform
• Other Duties as assigned

What You’ll Bring

Knowledge, Skills, and Abilities

• 1+ years progressive work experience in the healthcare industry
• 2+ years of customer service
• Bi-lingual-(English/Spanish)required
• Experience managing referrals and authorizations preferred
• Experience in Value-based care operations preferred
• Experience documenting electronic medical records
• Comfortable working independently

Education, Experience, Licensure, or Certification Requirements

• High School Diploma or equivalent required
• Bachelor’s in Healthcare Administration, Business, or Hospitality preferred
• CPR/BLS Certified (or willing to obtain within 7 days of employment)

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.