Bilingual Insurance Support Specialist - McAllen, TX

Kemper Corporation; McAllen (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health and dental plans

401(k) match

Tuition assistance

Job summary

Kemper is seeking a bilingual (Spanish/English) customer service professional to assist with policy questions and changes in our McAllen, TX office. The role supports insureds, agents, and lien holders, delivering solutions within underwriting guidelines and company policies.

The ideal candidate has a high school diploma or GED and at least 6 months of customer service experience, with a preference for call center or insurance exposure.

Qualifications

• Bilingual with Spanish and English preferred.
• 6 months of customer service experience required.
• Call center and/or insurance-related experience preferred.
• Able to multitask and maintain pleasant telephone demeanor.

Responsibilities

• Review policy information to determine risk meets underwriting guidelines.
• Serve as primary contact for insureds, agents, and lienholders for policy inquiries.
• Provide superior customer service and offer solutions within company guidelines; may attend trainings.

Skills

Bilingual Spanish/English

Customer service

Call center experience

Multitasking

PC basics

Education

High school diploma or GED

Job description

Kemper is seeking a bilingual (Spanish/English) customer service professional to assist with policy questions and changes in our McAllen, TX office. The role supports insureds, agents, and lien holders, delivering solutions within underwriting guidelines and company policies.

The ideal candidate has a high school diploma or GED and at least 6 months of customer service experience, with a preference for call center or insurance exposure.