Customer Service Representative (Bilingual)

Markel Corporation; Omaha, Northern (NE, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision options

401(k) with employer match

Paid time off and holidays

Job summary

Markel Corporation in Omaha, NE is seeking a Spanish bilingual Customer Service Representative I to be the first point of contact for insurance questions and to deliver a positive customer experience. The role requires fluency in English and Spanish, strong phone skills, and the ability to support long-term relationships and renewal business.

Core hours are 7:00am - 7:00pm CST, Monday to Friday, with a remote or hybrid work option depending on location.

Qualifications

• This position requires fluency in English and Spanish to assist customers professionally in both languages.
• 1+ year of prior customer service experience preferred.
• Solid computer, grammar and multi-tasking skills; high-volume call center experience a plus.

Responsibilities

• Serve as the first point of contact for customers with insurance questions.
• Communicate clearly with customers in English and Spanish.
• Resolve customer concerns on the first call when possible and escalate when needed.
• Stay current on procedures, products, and programs to meet department standards.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Phone etiquette

Education

High school diploma or equivalent

Some college

Tools

CRM software

Job description

What part will you play?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

We are looking for a Spanish bilingual Customer Service Representative I

In this role, you will be the first point of contact for new and existing customers, helping answer insurance-related questions and delivering a positive, professional customer experience. This position is a great fit for someone who enjoys helping people, communicates clearly in both English and Spanish, and can build trust with customers while supporting long-term relationships and renewal business. Regular, on‑time attendance is an essential function of this role.

What You’ll Do

• Serve as a helpful, professional first point of contact for customers with insurance questions.
• Communicate clearly and effectively with customers in both English and Spanish.
• Work to resolve customer concerns on the first call whenever possible and elevate appropriately when needed.
• Stay current on procedures, products, and programs to meet department standards, including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding accuracy.

What We’re Looking For

• Fluency in both English and Spanish, with the ability to assist customers professionally in both languages.
• A customer‑first mindset and dedication to creating a positive service experience.
• Strong phone communication skills and a professional, calm approach to customer conversations.
• Comfort working in a fast‑paced call center environment while navigating multiple systems.
• Willingness to learn insurance products, procedures, and systems/applications.
• Reliability, accountability, and strong attention to detail.
• Prior customer service experience preferred, especially in a high‑volume phone or service center environment.

Requirements

• This position does not require a Property & Casualty Insurance license.
• High school diploma or equivalent; some college is a plus!
• 1 or more years of prior customer service experience preferred.
• Demonstrated job stability and attendance records.
• Solid computer, grammar and multi‑tasking skills.
• Comfort with a high‑volume service center.

About the Specialty Service Team

• Support Specialty Insurance customers, including areas such as childcare, pest control, janitorial, wholesale, and workers’ compensation.
• Work in a remote call center setting with an average of 50-80 inbound calls per day.
• Join an hourly team of approximately 51 staff members and work with 2-3 systems to support customer needs.

Location

• Remote if outside of Markel office.
• If within radius of office, then Hybrid schedule of 2 days remote, 3 days in the office.

Core Hours

7:00am - 7:00pm CST, Monday - Friday based on time zone.

Compensation

• $21.50/hr for Spanish bilingual candidates without a P&C license.
• $23/hr for Spanish bilingual candidates with a qualifying 220 P&C license.

P&C License Information

A Property & Casualty Insurance license is required for this position. The qualifying license is a 220 License, also known as a General Lines Agent License, for Florida. This is a comprehensive P&C insurance license that allows agents to sell and manage a wide range of commercial and personal property and casualty insurance products.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information

The base salary offered for the successful candidate will be based on compensable factors such as job‑relevant education, job‑relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Who we are

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further

What’s in it for you

• Competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Equal Employment Opportunity

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.