Bilingual Insurance CSR - Customer-Centric Support (EN/ES)

Florida One Insurance; Fort Myers (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing process support

Growth and development opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to join our team in Fort Myers, FL. You will assist clients in English and Spanish, answer questions, guide policy updates, and help customers navigate claims in a fast-paced, onsite environment.

The ideal candidate communicates clearly, shows empathy, and collaborates with agents to deliver a seamless, friendly experience. A commitment to service and reliability will help you thrive and grow with us.

Qualifications

• Fluent in English and Spanish, verbal and written.
• Excellent customer service and communication abilities.
• Empathetic, professional approach to client interactions.

Responsibilities

• Respond to inquiries by phone, email, and in person.
• Assist with policy updates, claims, and general questions.
• Provide clear, empathetic support in both languages.
• Collaborate with agent team to ensure a seamless experience.
• Maintain accurate records and documentation.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Empathy

Problem solving

Team collaboration

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to join our team in Fort Myers, FL. You will assist clients in English and Spanish, answer questions, guide policy updates, and help customers navigate claims in a fast-paced, onsite environment.

The ideal candidate communicates clearly, shows empathy, and collaborates with agents to deliver a seamless, friendly experience. A commitment to service and reliability will help you thrive and grow with us.