Bilingual Insurance Sales & Service Pro

Univista Insurance; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Base pay

PTO

Medical Insurance

Sick Time

Dental & Vision

Performance Bonus

401(k) with Match

Training & Development

Job summary

Univista Insurance is seeking a motivated Bilingual Customer Service Sales Representative in Orlando. The role involves handling customer inquiries in English and Spanish, resolving issues efficiently, and actively promoting auto, home, life, and commercial insurance products.

You will upsell, document interactions, and collaborate with teams to ensure customer satisfaction in a fast-paced environment. Requirements include a high school diploma (or equivalent), basic computer skills, and 1 year

Qualifications

• Bilingual English/Spanish is required for customer interactions across channels.
• High school diploma or equivalent required.
• Basic computer skills including CRM use and MS Office.
• 1 year of customer service experience preferred; insurance background a plus.

Responsibilities

• Handle incoming calls promptly and professionally.
• Initiate outbound calls to follow up and upsell products/services.
• Resolve customer issues with timely and accurate solutions.
• Document interactions and follow-ups in the CRM.
• Promote products and services during conversations to maximize sales.
• Collaborate with team/departments to resolve complex issues.
• Attend training and marketing activities; represent the company externally.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Upselling

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Univista Insurance is seeking a motivated Bilingual Customer Service Sales Representative in Orlando. The role involves handling customer inquiries in English and Spanish, resolving issues efficiently, and actively promoting auto, home, life, and commercial insurance products.

You will upsell, document interactions, and collaborate with teams to ensure customer satisfaction in a fast-paced environment. Requirements include a high school diploma (or equivalent), basic computer skills, and 1 year