Bilingual Insurance Customer Support - English & Spanish

gobravvo; Mastic (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Career development

Team environment

Job summary

Gobravvo in New York, NY is seeking a Bilingual Insurance Customer Service Representative to support clients in English and Spanish across phone, email, and chat channels. This role emphasizes accurate data entry, CRM usage, and professional communication to resolve inquiries and billing questions.

The ideal candidate will have strong bilingual communication, be detail-oriented, and capable of managing multiple tasks in a fast-paced environment.

Qualifications

• Bilingual fluency in English and Spanish is required.
• High school diploma or equivalent; additional education is a plus.
• Property and Casualty Insurance license must be obtained or able to obtain.
• Experience in customer service or call center is preferred but not required.
• Proficiency with Microsoft Office and general computer navigation.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in English and Spanish.
• Provide information on insurance products, billing, and account management.
• Maintain accurate records and utilize CRM systems for client interactions.
• Handle outbound calls to follow up on requests or promote services as appropriate.
• Collaborate with team members to resolve issues and improve service quality.
• Document interactions and manage transactions accurately.

Skills

Bilingual fluency

Strong communication

Data entry

Multitasking

Organizational skills

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Gobravvo in New York, NY is seeking a Bilingual Insurance Customer Service Representative to support clients in English and Spanish across phone, email, and chat channels. This role emphasizes accurate data entry, CRM usage, and professional communication to resolve inquiries and billing questions.

The ideal candidate will have strong bilingual communication, be detail-oriented, and capable of managing multiple tasks in a fast-paced environment.