Bilingual Insurance Support Specialist

StaffMyAgency; Mastic (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

StaffMyAgency in United States, New York, is seeking a bilingual Insurance Customer Service Representative who speaks English and Spanish. You will be the primary contact for clients, handling inquiries, processing data, and ensuring satisfaction.

This role demands professional communication and accuracy in a fast-paced environment. Responsibilities include responding to inquiries by phone, email, or chat; resolving issues; assisting with billing questions and account management; and maintaining

Qualifications

• Bilingual English/Spanish required for diverse client needs.
• Experience in call center or customer support preferred.
• Strong communication and listening skills.
• Proficiency with data entry and CRM systems is advantageous.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat channels
• Provide comprehensive customer support by addressing questions, resolving issues, and offering solutions
• Assist clients with product or service information, billing questions, and account management
• Conduct outbound calling to follow up on customer requests or promote additional services when appropriate
• Maintain accurate records of customer interactions using data entry and CRM systems
• Handle transactions accurately when necessary
• Collaborate with team members to improve service delivery and resolve complex issues efficiently
• Utilize Microsoft Office tools for documentation and reporting purposes
• Analyze customer feedback to identify trends and suggest improvements for service quality

Skills

Bilingual English/Spanish

Customer service

Communication

Data entry

Microsoft Office

CRM systems

Cash handling

Outbound calling

Tools

CRM systems

Microsoft Office

Job description

StaffMyAgency in United States, New York, is seeking a bilingual Insurance Customer Service Representative who speaks English and Spanish. You will be the primary contact for clients, handling inquiries, processing data, and ensuring satisfaction.

This role demands professional communication and accuracy in a fast-paced environment. Responsibilities include responding to inquiries by phone, email, or chat; resolving issues; assisting with billing questions and account management; and maintaining