Bilingual Insurance Customer Service - Spanish

Justin Crain - State Farm Agency; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Base salary + bonus/commissions

Paid time off (vacation and sick days)

Flexible schedule

401(k) retirement plan with employer 5

Job summary

Justin Crain - State Farm Agency in Phoenix, AZ is seeking a bilingual Insurance Customer Service professional fluent in Spanish to assist current and prospective clients. The role emphasizes building relationships, educating clients on insurance products, and processing inquiries with accuracy and care.

The ideal candidate will have strong communication skills, a willingness to obtain required licenses, and a customer-first mindset.

Qualifications

• Bilingual Spanish/English reading and writing required.
• Strong customer-service orientation.
• Excellent verbal and written communication.

Responsibilities

• Establish relationships with customers and follow up as needed.
• Provide prompt, accurate, and friendly service for insurance inquiry handling.
• Educate customers about insurance options using a needs-based approach.
• Maintain a strong work ethic and commitment to success daily.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Team player

Job description

Bilingual Insurance Customer Service - Spanish

Justin Crain - State Farm Agency PHOENIX, Arizona, United States

About this position

Position Overview

Growing insurance agency looking for hard working, motivated individuals to grow with the company. No insurance experience needed for this position, but insurance licenses are a PLUS.

Candidates will be responsible for contacting current and prospective clients while working towards obtaining their state licenses. All calls will be made to either current clients of the agency or prospective clients who have expressed interest in State Farm products/services. Candidates must also be able to fluently speak, read and write in Spanish.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Base Salary plus Bonus and Commission
• Paid time off (vacation and personal/sick days)
• Flexible schedule
• 401(k) Retirement plan with employer match
• Professional development assistance
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Bilingual - Spanish/English (required - reading and writing)
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Must be able to work 8 hour shifts Monday to Friday
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.