Bilingual Insurance Customer Service Representative

The Juris Agency; Town of Smithtown (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Profit Sharing

Comfortable Work Environment

Team Outings

Monthly Bonus Program

Job summary

GEICO Commack is seeking a Spanish bilingual Insurance Customer Service Representative to support policyholders with account updates, billing questions, coverage changes, and general policy guidance.

You will handle inbound calls in English and Spanish, build strong relationships, and deliver accurate, friendly service while navigating multiple systems.

Qualifications

• Fluent in both Spanish and English.
• Experience in customer service preferred.
• Excellent communication and interpersonal skills.
• Comfortable using multiple computer systems.

Responsibilities

• Answering inbound client calls in a professional and timely manner.
• Handling billing questions and processing payments.
• Conducting policy reviews to ensure accurate coverage.
• Building and maintaining strong client relationships.
• Providing exceptional customer support and service.

Skills

Bilingual Spanish-English

Customer service experience

Strong communication

Job description

Job Description

The team at GEICO Commack is seeking a Spanish Bilingual Insurance Customer Service Representative to support our growing client base and deliver outstanding service. This role is ideal for someone who is professional, detail-oriented, and committed to building strong customer relationships.

As a key member of our service team, you will assist policyholders with account updates, billing questions, coverage changes, and general policy support. You will confidently communicate in both English and Spanish to ensure every client receives clear, accurate, and personalized assistance.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Profit Sharing
• Comfortable Work Environment
• Team Outings
• Monthly Bonus Program

Responsibilities

• Answering inbound client calls in a professional and timely manner
• Handling billing questions and processing payments
• Conducting policy reviews to ensure accurate coverage
• Building and maintaining strong client relationships
• Providing exceptional customer support and service

Requirements

• Fluent in Spanish and English
• Prior customer service experience preferred in a client-facing environment
• Strong desire to help and guide clients
• Excellent communication and interpersonal skills
• Solid computer skills with the ability to navigate multiple systems