Bilingual Insurance Service Agent (Spanish/English)

Government Employees Insurance Company; El Paso (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

GEICO in Texas seeks a customer service professional to resolve inquiries, explain coverage, and update policies. The role involves handling inbound calls and assisting walk-in clients to ensure accurate and timely service.

Ideal candidates will have a Texas General Lines P&C license (preferred), a high school diploma, and strong communication skills in both Spanish and English, with dependable, office-based work habits.

Qualifications

• Active General Lines Property and Casualty Agent license for Texas preferred.
• High school diploma or equivalent.
• Prior customer service experience preferred.
• Demonstrated job stability.
• Effective verbal and written communication skills.
• Bilingual Spanish/English.
• Excellent computer and multi-tasking skills.
• High level of dependability.
• Ability to gather accurate information.
• Must be comfortable working in an office environment.

Responsibilities

• Resolve customer inquiries, explain insurance coverage and make changes to policies.
• Handle inbound calls for service.
• Help customers that come into the office for service.
• Work with the customer to ensure they are properly insured.
• Take calls and handle each request to ensure customers are satisfied on the first call.
• Offer additional insurance products to fill gaps on our customer's policy.
• Navigate our internal computer system to look up customer information and update policies.
• Make outbound calls to prospective customers.

Skills

Bilingual Spanish/English

Excellent computer and multitasking

Prior customer service experience

Effective verbal and written comunmuni

High dependability

Ability to gather accurate information

Office environment adaptability

Education

High school diploma or equivalent

Tools

Active General Lines Property and Casualty Agent license (Texas)

Job description

GEICO in Texas seeks a customer service professional to resolve inquiries, explain coverage, and update policies. The role involves handling inbound calls and assisting walk-in clients to ensure accurate and timely service.

Ideal candidates will have a Texas General Lines P&C license (preferred), a high school diploma, and strong communication skills in both Spanish and English, with dependable, office-based work habits.